If you’re not sure about something on your bill, we're here to help you understand it better.

We get that there’s quite a lot of information on your bill. The below will help explain all the different parts.

Need a copy of your bill?

View your bill and payment history in mySouthEastWater. If you have your account number handy, registering only takes a few minutes.

Register your concession card

You could save up to $345.50 each year if you have a valid health care, pensioner or DVA card. Add or manage your concession in mySouthEastWater

Here’s what a typical bill looks like

Your bill will arrive quarterly

That means you’ll receive your bill every three months via email or post - whichever you’ve set as your preference. Find monthly or fortnightly payments easier to manage? No problem. Let’s set up a payment plan that works for you.

How we calculate your total bill

Water use charge (measuring how much water you used in that period) + any additional service charges.

Take a look at our current prices and charges.

Is your bill higher than expected?

We’ll help you figure out why you might have received a higher bill than you were expecting.

Are you a renter?

In most cases, you’re responsible for paying the water usage and sewerage disposal charges only.

Are you a rental provider?

You’re usually responsible for paying the service charges which cover the service of water, sewerage and drainage. You can’t pass these charges on to a renter.

If you’re the rental provider of a property that shares a meter (for example a block of units), you’re also responsible for a percentage of the total water used by all residents on the property. 

Switch to eBilling

Go paperless and get your bill straight to your inbox instead.

Check your previous usage

Have a mySouthEastWater account? Sign in or create an account to check your billing history.

Financial assistance

Whether you need support paying a bill or just handy ways to manage your payments, we’re here to help.