Need a copy of your bill?
View your bill and payment history in mySouthEastWater. If you have your account number handy, registering only takes a few minutes.
Here’s what a typical bill looks like
Direct debit is the easiest and quickest way to pay your bill, with the amount automatically deducted from your nominated bank account or credit card.
Direct debit can be easily set up via mySouthEastWater, log in or grab a copy of your bill to register.
When you move house, we receive your details from your rental provider or property manager (if renting) or your solicitor or conveyancer (if buying). You don't have to do anything - we'll set up an account for you.
If your email address is provided to us during the moving process, usually we'll email your first bill. If you haven't received it please check your email spam folder. We recommend adding firstname.lastname@example.org to your safe sender list or if you're able to locate your eBill in your spam folder mark it as 'not spam' and this will prevent it from going into your spam folder again.
After checking your spam folder if you're still missing your eBill please get in touch with us.
Once you have a copy of your bill (as you'll need your account number), to change your billing method you can do this easily by registering for mySouthEastWater.
If we couldn't access your water meter we may have estimated your reading. This might be more or less than you actually used.
If we can’t access your meter, we’ll leave a card in your letterbox asking you to read your water meter and tell us the results. You can also do this if your meter has been read but you think we got it wrong.
We’re also currently exploring how digital water meter technologies can help improve our services to you. Digital meters don't need to be manually read, meaning we're less likely to estimate your bill. Learn more about our digital water meter trials here.