If you’re not sure about something on your bill, we're here to help you understand it better.
We get that there’s quite a lot of information on your bill. The below will help explain all the different parts.
Here’s what a typical bill looks like
Your bill will arrive quarterly
That means you’ll receive your bill every three months via email or post - whichever you’ve set as your preference. Find monthly or fortnightly payments easier to manage? No problem. Let’s set up a payment plan that works for you.
How we calculate your total bill
Water use charge (measuring how much water you used in that period) + any additional service charges.
Take a look at our current prices and charges.
Is your bill higher than expected?
We’ll help you figure out why you might have received a higher bill than you were expecting.
Are you a tenant?
In most cases, you’re responsible for paying the water usage and sewerage disposal charges only.
Are you a landlord?
You’re usually responsible for paying the service charges which cover the service of water, sewerage and drainage. You can’t pass these charges on to a tenant.
If you’re the landlord of a property that shares a meter (for example a block of units), you’re also responsible for a percentage of the total water used by all residents on the property.