Pay via partner site

Pay through our secure partner site with a credit card - you'll need your account number handy.     

Group accounts

Group customers can pay their bills via our electronic funds transfer (EFT) portal. You just need your group account number and one of the individual account numbers listed on your group account summary. 

You can pay multiple invoices at once, or make partial payments for your business accounts. More information

We have a range of payment support options available, including more time to pay. To request more time to pay a bill submit your request here.

Request more time

Download a Direct debit application form

Prefer to pay your bills with Direct debit? Fill out the below form, agree to the terms and conditions and send your completed application form to

Other ways to pay

If paying by card doesn't work for you, that's okay. There are plenty of other options.


Pay your bill through your internet banking. You can find our BPAY details on your bill.


Give us a call on 1300 659 658 to pay by credit card using your MasterCard or Visa 24 hours a day, seven days a week. Have your latest bill and credit card details ready.

Australia Post

Pop into any Australia Post outlet and pay your total bill amount by cash or EFTPOS. Unfortunately, partial payments can’t be processed.

Bill higher than expected?

We can help you figure out why you might have received a higher bill than you were expecting .

Minding your business

Find out what you need to know about setting up or closing a business account, changing address and whether you need a trade waste consent. 

Make every drop count

Just few simple changes in your business could help you save precious water.