Our services reach far and wide across our service area, beyond our customers’ front doors and into one of the most diverse catchment areas in Australia – whether by language, location or culture.

These communities are crucial in shaping our community support and how we can deliver what’s needed – from green spaces for ongoing recreation, to public water fountains promoting health and hydration.

To support our community, we also work with a vast networks of councils, Members of Parliament, service providers and community groups and leaders.

We don’t take community for granted.

Community Grants program

We’re proud to be making important community projects and initiatives possible.

Traditional Owners and First Nations people

We’re committed to our journey of reconciliation with Aboriginal and Torres Strait Islander peoples and are delivering on actions in our first Reconciliation Action Plan.

Community Housing Retrofit Program

Our Community Housing Retrofit Program (CHRP) helps not-for-profit community housing organisations to save water and reduce water bills. Your organisation could be eligible.

Water education

Water literacy gives everyone a chance to understand the water cycle and the challenges we face.

Hydration Station

To help support our community and promote tap water over bottled, we have two drinking water stations available for hire at local community events.

Choose Tap®

We work with local organisations to install Choose Tap® drinking fountains across our service region, increasing public access to quality tap water.

Schools Water Efficiency Program

Helping schools track their water usage. 

Easy English booklets

We want to make it easy for all our customers to understand who we are and what we do.

Customer and Community Advisory Council

Our Customer and Community Advisory Council (CCAC) is our ‘critical friend’, providing us with valuable feedback and challenging us in all areas of what we do.

The Council meets four times a year and has industry and community members representing our diverse customer base and community. Industries and fields include agriculture, behaviour change, customer advocacy, environment, local government, multicultural affairs, plumbing and building technology and youth.


One Voice mobile shower

We’re proud to be a long-term partner of the One Voice shower bus in Melbourne’s south east. It helps to restore dignity to people within our service area who don’t have a home by providing a safe, clean shower.

The One Voice team also engage and connect those who use the shower with a range of other service providers to help provide a pathway to more secure, safe housing for some of our most vulnerable community members.

We partner with One Voice with the support of our customers; 72 per cent agreed that we should give back to the local community during engagement for our 2018-23 price submission.


Sponsorship and merchandise

As an organisation that delivers sustainably, we don’t produce a lot of merchandise. This includes water bottles and other giveaway items.

Our sponsorship opportunities are closely linked to our strategic partnerships and the needs of our customers, community and employees.

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