Our services reach far and wide across our service area, beyond our customers’ front doors and into one of the most diverse catchment areas in Australia – whether by language, location or culture.

These communities are crucial in shaping our community support and how we can deliver what’s needed – from green spaces for ongoing recreation, to public water fountains promoting health and hydration.

To support our community, we also work with a vast networks of councils, Members of Parliament, service providers and community groups and leaders.

We don’t take community for granted.

Community Grants program

We’re proud to be making important community projects and initiatives possible.

Hydration Station

To help support our community and promote tap water over bottled, we have two drinking water stations available for hire at local community events.

Water education

Water literacy gives everyone a chance to understand the water cycle and the challenges we face.

Customer and Community Advisory Council

Our Customer and Community Advisory Council provide us with valuable feedback in all areas of what we do.

Traditional Owners and First Nations people

We’re committed to our journey of reconciliation with Aboriginal and Torres Strait Islander peoples and are delivering on actions in our first Reconciliation Action Plan.

Choose Tap®

We work with local organisations to install Choose Tap® drinking fountains across our service region, increasing public access to quality tap water.

One Voice mobile shower

We’re proud to be a long-term partner of the One Voice shower bus in Melbourne’s south east. It helps to restore dignity to people within our service area who don’t have a home by providing a safe, clean shower.

The One Voice team also engage and connect those who use the shower with a range of other service providers to help provide a pathway to more secure, safe housing for some of our most vulnerable community members.

We partner with One Voice with the support of our customers; 72 per cent agreed that we should give back to the local community during engagement for our 2018-23 price submission.

Sponsorship and merchandise

As an organisation that delivers sustainably, we don’t produce a lot of merchandise. This includes water bottles and other giveaway items.

Our sponsorship opportunities are closely linked to our strategic partnerships and the needs of our customers, community and employees.