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I'm moving out

 

Let us know

When you're moving out of your rental property, it is your responsibility to let us know at least 2 business days before your move out date. Your real estate agent or landlord won't do this for you.

Close your account through mySouthEastWater.

What if I don't have an online account?

If you don't have a mySouthEastWater account, it's easy to register. Just have your bill handy as you'll need your account details.

How much notice do I need to give

You can let us know up to 30 days in advance, but no less than 2 business days before you move. This gives us time to arrange a final meter read so you’re not charged for water that’s not yours.
You'll get your final bill about 10 days after the final meter read.



Sign in to mySouthEastWater

I'm moving in

 

You don't have to do anything.

Your rental provider or landlord is responsible for setting up your account and will let us know your details. Once we receive this information, we’ll set up your account and you'll receive your first bill within three months of moving in. Most customers receive their bill by email, (we call this eBilling) so make sure to check your junk mail.

What will I need to pay for?

If you're a renter, in most cases you’ll only be responsible for paying the water usage charge, read more about this charge on our prices and charges page.

Your landlord is responsible for paying for everything else. 

Managing your account online

To make things easier, once you get your first bill, register for mySouthEastWater and manage your account online.

Moving between properties within South East Water’s service area?
  • Your BPAY reference number will change, so make sure you're using the new reference number when making payments.
  • If you pay by direct debit, you'll need to set it up again. You can do this through your mySouthEastWater account.
  • Do you have a concession card Once your address has been updated with Centrelink or the Department of Veterans' Affairs, you'll need to apply your concession to your new address. You can do this in your mySouthEastWater account.

Sign in or register for mySouthEastWater

With mySouthEastWater you can:
- Request more time to pay
- Set up direct debit or set up a payment plan
- Add or manage your concession card
- Pay your bill
- Plus much more!

If this isn’t what you were looking for, see the following links for more information: