Our policies

Our commitments and strategic approach to managing and mitigating the impacts of climate change on our operations, stakeholders, and customers

Ensuring we conduct ourselves within applicable laws, standards and our values.

Our approach to complaints and disputes laws, regulations and policies.

Our approach to compliance with laws, regulations and policies.

Outlining your rights and responsibilities as a South East Water customer.

This policy outlines your rights and responsibilities as a South East Water customer. 

More about our customer support policy.

How South East Water manages and uses data collected from digital water meters.

Terms and conditions for setting up a direct debit. 

Our commitment to inclusion and diversity in the way we work.

Delivering safe and high quality drinking water to our customers.

Supporting the health and liveability of our customers, community through environmental outcomes.

Our commitment is to support employees and customers who may be experiencing the effects of family violence.

Ensuring our finances are managed responsibly and efficiently.

Our Gender Equality Action Plan (GEAP) will help us to plan, implement and measure change in the workplace.

Our Modern Slavery Statement outlines the actions taken to identify, monitor and mitigate potential modern slavery risks.

Terms and conditions for using online moving services.

How we use and protect your personal information.

Ensuring product safety and process quality.

Our systematic management of risk to support our corporate objectives.  

Our commitment to the safety and wellbeing of people in all aspects of our business. 

Terms for using our website.

To inform its customers about the Trade waste services performed by South East Water and the respective rights and responsibilities of South East Water and of its customers