Our policies
Our policies outline our commitments and responsibilities to our customers, community and employees to deliver on our vision, strategy and customer commitments while upholding our company values.
Our corporate policies and charters
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Asset management
Managing our assets in a way that will meet customer and environment needs.
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Code of Conduct
Ensuring we conduct ourselves within applicable laws, standards and Our Values.
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Compliance
Our approach to compliance with laws, regulations and policies.
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Direct debit terms
Terms and conditions for setting up a direct debit.
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Diversity and inclusion
Our commitment to diversity and inclusion in the way we work.
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Environment
Supporting the health and liveability of our customers, community through environmental outcomes.
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Family violence support
Our commitment to supporting employees and customers who may be experiencing the effects of family violence.
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Finance
Ensuring our finances are managed responsibly and efficiently.
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Moving terms
Terms and conditions for using online moving services.
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Privacy
How we use and protect your personal information.
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Quality
Ensuring product safety and process quality.
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Risk management
Our systematic management of risk to support our corporate objectives.
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Safety and wellbeing
Our commitment to the safety and wellbeing of people in all aspects of our business.
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Terms of use
Terms for using our website.
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eBill terms
Terms and conditions for receiving bills via email.
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Customer charter
Trade waste customer charter
Statement of obligations
These Statements are issued by the Minister for Water, outlining the obligations of Victoria’s water corporations.