Lara Olsen
BEng (Chem) (Hons), BArts, MBA, GAICD
Managing Director

Lara was appointed as our Managing Director on 17 February 2020, leading the delivery of water, sewerage and recycled water services to 1.91 million people who rely on us every day and every night. Lara is also a director of Iota, a wholly-owned subsidiary of our organisation and a director of Water Services Association of Australia (WSAA) and a director on the Frankston Revitalisation Board. Lara has extensive experience in the utility sector, focused on customer experience and innovation. Before joining us, Lara was the Global Head of Business Development and Industrial Products at Tesla Energy based in the USA and also led the Business Development and Industrial Products team for Tesla Australia. Previous roles include head of strategy for CitiPower PowerCor and the Australian Renewable Energy Agency (ARENA), Project Leader with the Boston Consulting Group and co-founding Billcap, an energy platform that helps customers and retailers manage their usage and bills.

Andrew Forster-Knight
BEng, BSci
General Manager Digital Utility

Andrew leads the Program, Customer Change, Digital Field Services and Digital Analytics and Performance teams within our Digital Utility group.  Over the last 18 years, Andrew has pioneered the development of a range of technology-based innovations that have delivered efficiency and reliability benefits to water network operators, and helped to increase liveability and affordability for water utility customers. In his position as Operational Technology Manager, Andrew has played a key role in the development and delivery of our Digital Utility program, including the trial and roll out of Advanced BlokAid®, OneBox® and digital meter technology in our network. Andrew joined South East Water in 2003. 

Mikala Hehir
General Manager Customer and Community 

Mikala leads the Customer and Community group, which is responsible for our customer contact centre, accounts and billing, customer experience, marketing, communications and engagement. Mikala brings a wealth of experience to this position from roles at Australia Post, Medibank, NAB, Sensis, Ansett and Myer. Her functions have spanned from external communications, PR and promotions, strategic reputation management, media, government and stakeholder relations, internal communications and change and project management.

Kimberley Lamden
General Manager Finance and Digital, Chief Financial Officer

Kimberley leads the finance and digital group which oversees the finance, business improvement and business technology services functions of the business. Kimberley has extensive experience in finance and has worked across a number of industries. Kim has previously held senior financial management roles in the energy sector at Jemena, Zinfra and United Energy and Multinet Gas as well as financial management roles for organisations such as Johnson & Johnson and RACV. Kimberley joined South East Water in 2016.

Charlie Littlefair
BEng (Civil), FIEAust, CPEng, EngExec, NER, APEC Engineer, IntPE(NZ), CMEngNZ, GAICD
General Manager Liveable Water Solutions 

Charlie leads the Liveable Water Solutions group, which manages the land development, resource recovery, liveability, connections, reliability, growth, liveable and sustainable futures and strategic asset management functions of the business. Previously he was General Manager Asset Investment and prior to that General Manager Operations for Metrowater in Auckland. Charlie has more than 30 years of international experience in the water and sewerage industry, having worked for both private and public water utility organisations including Opus International Consultants, Acer Engineering (a subsidiary of Severn Trent Water) and NZ Forest Products across New Zealand, Australia and the United Kingdom. Charlie joined South East Water in 2008.

Tristram Smith 
General Manager Strategy & Governance

Tristram leads the Strategy and Governance group, which is responsible for our organisation’s risk management, legal, compliance, audit, corporate secretarial, research and development, and planning and regulation functions. Tristram has over 17 years of senior management experience in governance related fields, working across a variety of industries including the utilities sector, big four accounting and global financial institutions, both locally and overseas. Tristram joined South East Water in 2015.

Daniel Sullivan
General Manager Iota Services

Daniel was appointed General Manager Iota Services, South East Water’s commercial arm, in August 2017. He has 20 years’ experience in senior management across a variety of sectors, holding senior roles in technology and consulting organisations. Daniel also has 12 years of international experience working with Austrade as a diplomatically-posted senior trade official. He has worked out of Australian embassies in Washington, D.C and Latin America where he developed a sectoral focus on water resource management. Daniel has recently commenced as a Director on the board of the Australian peak industry body, the Australian Water Association, is a graduate of the Australian Institute of Company Directors and has an MBA from the Melbourne Business School.

Stephen Hanlon
General Manager People and Safety

Stephen leads the People and Safety group, which is responsible for overseeing South East Water’s key people functions of payroll, employee experience, talent and safety and wellbeing. He brings over twenty years experience as a leader in both the operational and strategic Human Resources . He is skilled in transforming teams and culture for greater business impact, having worked across a variety of industries including FMCG, Utility, Apparel and Not For Profit.

Simon Willis
BEng Civil, CPEng, EngExec, PMP
General Manager Service Delivery

Simon leads the Service Delivery Group, which is responsible for the maintenance of our water and sewer assets, network operations, operational technology, treatment and recovery services and asset performance and resilience functions of the business. Having dedicated his professional career to the water industry, and deeply passionate about the safety and wellbeing of our people, Simon brings a wealth of experience founded in complex technology enabled infrastructure spanning across strategic asset planning, procurement, design, construction, commissioning, and asset service. Simon joined South East Water in 2015.