Our culture

We innovate with purpose and act with care.  We’re inspired to make a difference.

We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.

But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.  

Our values

We put safety first

The wellbeing of all our people, customers and community comes first. 

We care

We listen to understand. We do all we can to meet the needs of our people, customers and community. 

We're real

We embrace diversity. We take responsibility. We do what we say and get things done. 

We're bold

We strive to excel. We have the courage to challenge ourselves. We’re future-focused and accept change is constant. 

We discover

We search for new ways to deliver value. We’re curious and creative, learn from mistakes, and celebrate success. 

We deliver sustainably

Our decisions are made with the understanding every drop and action counts. 

Our impact

As part of the community, we know how important it is to get the basics right and make our customers’ experience better every time. 

You can work directly with our customers across our contact centres, within the community, marketing and branding or designing great customer experiences.

Community Involvement

We’re proud to support our local community in every way we can.  Together with your help, we can make a real and lasting differences.

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Environmental Impact

Naturally, we care about protecting our planet and preserving our water. With our customers’ support behind us, we’re taking action to make a positive change for good. Our Eco Office is award-winning in sustainable construction and we’re well on track to achieve our target of being carbon neutral by 2030 with our investment in renewable energy. We help our customers understand why water conservation is so important and educate them on the steps they can take to make a difference too. 

Our emissions reduction pledge