Our purpose

Healthy water. For life.

Our purpose every day and every night – at every level of our organisation – is to deliver a continuous flow of healthy water for life.

This means bringing our customers the clean water they want, and safely managing the wastewater they don't want. It means thinking ahead, and even inventing what we need to do now, so that generations to come can rely on us, too.

Our vision

We’re helping create a better world for our customers with forward-thinking water solutions, for all and always, that won’t cost the earth.

Our values

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We put safety first

The wellbeing of all our people, customers and community comes first.

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We're bold

We strive to excel. We have the courage to challenge ourselves. We're future-focused and accept change is constant.

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We care

We listen to understand. We do all we can to meet the needs of our people, customers and community.

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We discover

We search for new ways to deliver value. We're curious and creative, learn from mistakes, and celebrate success.

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We're real

We embrace diversity. We take responsibility. We do what we say and get things done.

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We deliver sustainably

Our decisions are made with the understanding every drop and action counts.

Our plans

Corporate plan

Our corporate plan sets our strategic direction.

Annual report

We report on our performance every year in our annual report.

Water quality

We report on our performance every year in our annual drinking water quality report.