Make a payment

Make a quick payment online, and see your payment options.

Pay now

Switch to eBills

Switch from paper to email bills. You'll help save a whole lot of paper and trees. And, you can access your bills in your inbox whenever you need.

Make the switch

Moving house

Moving is complicated enough. If you’re relocating, renting, buying or selling, you’ll be pleased to know we’ve made it easy.

 

Find out more

Apply for a concession

If you hold a valid pension or concession card, you may be eligible for a discount on your water and sewerage charges.

Find out more

Financial assistance

Whether you need support paying your bill, or just handy ways to manage your payments, we're here to help. 

See my options

Make a digital switch

We're investigating how we can use digital water meters to create a more intelligent water network.

Learn more

FAQs

Most residential customers are eligible to use mySouthEastWater, including owner-occupiers, renters, and rental providers.

If you are a small business you can also use mySouthEastWater. You'll have to complete this authorisation form (PDF) and we'll set up your access.

By registering for mySouthEastWater, you'll be able to do the following:

  • View your bill history (up to three years of PDF bills are available)
  • View your payment history
  • Make a credit card payment
  • Set up a direct debit
  • Request more time to pay your bill 
  • Set up a fortnightly or monthly payment plan
  • Add and manage your concession card
  • Switch to eBilling
  • Move house
  • Link your other properties
  • View your water usage (and if you have a digital water meter you can see your hourly usage data)
  • Submit a meter read
  • Manage your communication preferences
  • Keep your personal address details up to date

Signing up is quick and easy. You'll need your account number which is on the top right of your bill.

There's no need to close down your account, by keeping it open you have access to view past bills, usage and payments. 

However, if you want to close it down, it's easy. Just submit an online request (or you can submit it via the Contact us page of mySouthEastWater). 

The first thing you can do when it comes to the water account of your loved one, is to let us know so we can place a hold on the account. This means you wont have to worry about paying the account right away. 

Find more information here. 

Manage your business account?

Where you'll find information relating to managing your business account.

Find out more