We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.8 million people who rely on us every day and every night.
Our service area borders more than 270 kilometres of coastline and covers a land area of 3,640 square kilometres from Port Melbourne to Portsea and approximately 30 kilometres east of Pakenham.
Our customers live in one of Australia’s most culturally diverse regions, and speak more than 200 languages.
We’re a state owned corporation responsible to the Department of Energy, Environment and Climate Action (DEECA). We’re regulated by the Department of Health for drinking water quality, the Environment Protection Authority for recycled water quality, and the Essential Services Commission is the water industry’s economic regulator.
We collect waterways and drainage charges on behalf of Melbourne Water, and the annual parks charge on behalf of DEECA. Our 2028 corporate strategy sets our strategic direction, and we report on our performance every year in our annual report and our annual drinking water.
South East Water's supply system
Easy English 'Who South East Water serves?' information
South East Water has worked with accessible information specialists enliven to translate key information about our who we are into Easy English.
We recognise that our customers have diverse abilities and communication needs, and by providing inclusive communications all customers regardless of their circumstances will have access to information that is concise and easy to understand.