Our role
You might not think of us very often, but we’re a part of your life dozens of times a day.
Every time you turn on a tap or flush a toilet or wash the dishes or make a cup of coffee or have a shower or do your laundry, we’re there.
Our role is to bring you high quality water and take wastewater away every day – and we’re working 24/7 to make that happen. It means fixing problems quickly. It means providing efficient and reliable sewerage and trade waste services. It means finding better ways for us to use water, and helping you understand how you can save water, too – so we can make sure there’ll be enough for everyone in the future.
We manage and maintain the water and sewerage networks – the pipes, pumping stations, valves and some water recycling plants that bring water to you and take waste away.
We buy our fresh drinking water from the government’s water wholesaler, Melbourne Water, who manages the water catchments (the dams) and treats the water to a high standard.
How big are the assets we manage?
- Over 27,400 kilometres of pipeline
- 82 water pump stations
- 275 sewage pump stations
- Eleven recycled water pump stations
- Eight water recycling plants
- And $5.2 billion of infrastructure and assets!
Progress against our 5-year customer commitment
We’re committed to improving our service to you, while planning for the future, over the 5 years. Find out how we're tracking against our 5-year customer commitment.
South East Water holds the following ISO 14001 for Environmental Management, ISO 9001 for all aspects of our operation, ASO 45001 for Occupational Health & Safety and certification to Hazards and Critical Control Points (HACCP), the Food Quality Standard, for management of water quality.