Our role
You might not think of us very often, but we’re a part of your life dozens of times a day.
Every time you turn on a tap or flush a toilet or wash the dishes or make a cup of coffee or have a shower or do your laundry, we’re there.
Our role is to bring you high quality water and take wastewater away every day – and we’re working 24/7 to make that happen. It means fixing problems quickly. It means providing efficient and reliable sewerage and trade waste services. It means finding better ways for us to use water, and helping you understand how you can save water, too – so we can make sure there’ll be enough for everyone in the future.
We manage and maintain the water and sewerage networks – the pipes, pumping stations, valves and some water recycling plants that bring water to you and take waste away.
We buy our fresh drinking water from the government’s water wholesaler, Melbourne Water, that manages the water catchments (the dams) and treats the water to a high standard.
South East Water manages...
25,700+ kilometres of pipeline
82 water pump stations
273 sewage pump stations
Nine recycled water pump stations
Eight water recycling plants
$4.4 billion of infrastructure and assets
Progress against our 5 year customer committment
We’re proud to be supporting you with reliable services and stable pricing for the next five years. Find out how we're tracking against our 5 year customer committment.
South East Water holds the ISO 14001 for Environmental Management, ISO 9001 for all aspects of our operation, ASO 4801 for Occupational Health & Safety and certification to Hazards and Critical Control Points (HACCP), the Food Quality Standard, for management of water quality.