Whether you need support paying your bill, or just handy ways to manage your payments, we're here to help.

Need more time to pay?

If you need more time to pay your bill you may be able to apply for an extension through mySouthEastWater. 

Request extension

Apply for a concession

If you've got an eligible concession card from Centrelink or the Department of Veterans' Affairs, you could receive a discount of up to $363.00 for water and sewerage services and up to $181.50 for a single service (e.g. water only) 

Apply now

Set up Centrepay

If you receive a Centrelink benefit, Centrepay might suit you. It's a free service that makes regular deductions from your Centrelink payments and puts them directly onto your water and sewerage bill. 

Visit Services Australia

Set up a payment plan

Do you find smaller, more frequent payments easier to manage? Like thousands of our customers, you can spread out your bill by making fortnightly or monthly payments with a payment plan through mySouthEastWater. 

Set one up now

Domestic violence

We have a specialist Customer Care team dedicated to supporting customers who are vulnerable to or impacted by family violence.
You can contact our Customer Care team directly on 03 9552 3540 (Monday to Friday 8am – 6pm) for a confidential chat or email customercare@sew.com.au

Find out more

Our policies

These policies outline our support offers for customers who are experiencing difficulties in paying their bills. 

 
 
Other ways to access these policies 
  • Our policies are available on our website for you to access at any time. You can request a copy of our policies by emailing us or by calling us directly on 131 851.
  • You can view a hard copy of these policies by visiting our offices at 101 Wells Street, Frankston.
  • You can also request a copy of these policies in another language by emailing us or by calling us directly on 131 851.
  • If you need help understanding these policies, call the free interpreter service on 03 9209 0130.

Talk to us

 

If you have any general or billing enquires, contact us today. 

Call us
131 851

8am - 6pm , Monday - Friday

Send us an enquiry
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