Update now

The fastest way to update your details is through your mySouthEastWater account. 

If you need help or prefer speaking to someone, call us on 131 851 (8 am - 6 pm, Monday to Friday)

Sign in to mySouthEastWater

  1. Sign in to your account  

    If you’ve forgotten your password, click 'Forgot your password?' and enter your email address to reset it. 

  2. Click Manage account 

    At the bottom right side of the 'My personal details' square, select ''Edit my details'.

  3. Fill in your information

    Click 'Confirm changes' and your details will be saved so that we can contact you easily. 



Register for mySouthEastWater

  1. Set up an account

    You’ll need your account number found at the top of your bill. Fill in your details on the form and you’ll receive an email to verify and sign in.

  2. And you're done 

    By registering, your contact details will automatically update in our system. 

  3. Check out the portal

    Now that you've logged in, take a minute to explore your account. From here you can easily manage your account, pay bills, track water usage and even get financial support.


Updating your contact details ensures you're promptly infomed for account updates, emergencies, supply interruptions and network upgrades.

If you prefer more traditional means of communication, we'll make sure important updates reach you via mail.

They will however be delayed in comparison to an email or text message.  

With mySouthEastWater you can easily manage your account, see and pay bills, track water usage and even access financial support.

It's designed for your convenience!

Your account number is located at the top of your bill as shown in the image below. 

No . But if you add it, it can help us verify your identity if you need assistance. 

mySouthEastWater is designed to be user friendly. If you run into any issues, you can always call our Contact Centre on 131 851 for assistance. 

Related links

Working towards a digital future

Imagine being able to know how much water you're using in near real-time. It's just one of the services we provide through our digital utility program, which looks at how we can use technology like digital water meters to create a more intelligent water network for the future

Want to set up direct debit?

We know convenience and choice is important to you, that's why we offer direct debit so you can easily manage your bills and get more time back in your day.

Direct debit is the easiest and quickest way to pay your bill, with the amount automatically deducted from your nominated bank account or credit card