What is the Shower Smart trial ?
South East Water are undertaking a project in collaboration with the Victorian Department of Environment, Land and Water, the Monash Sustainable Development Institute and the University of Queensland to investigate options to help the Victorian water sector transition to reducing greenhouse gas emissions by 42% by 2025 and to net zero by 2050.
As part of the project, we want to understand how household shower use impacts hot water consumption and greenhouse gas emissions and what affect information on water and energy use can have on householder decisions about the length of showers they have.
amphiro device connected to a shower
amphiro device and phone app
Frequently Asked Questions
As a Net Zero Water Participant, you will receive an amphiro device (a smart shower meter which displays your water and energy consumption for every shower) and a low flow showerhead which will help to reduce your water and energy usage in the shower.
The trial will be approximately 4 weeks. The first two weeks will start after you have installed your Amphiro device. The second two weeks will start after you install your low flow showerhead.
You will be able to keep both the Amphiro device and the low flow shower after the trail has finished, which is valued at $200.
No. There is no cost for you to take part in this program, but for participating you will receive a water saving showerhead and a smart shower meter (amphiro) worth $200!
The trial will take place between April - June 2022.
South East Water is committed to achieving net-zero greenhouse gas emissions by 2030. Achieving greater energy savings through influencing customer water use behaviour represents an opportunity to demonstrate leadership and assist the Victorian Government achieve their net-zero ambition.
It has been estimated that supplying water to homes is only 10% of the total energy used in the urban water cycle, with 90% of the emissions coming from residential, commercial and industrial uses of the water. Heating water for showering and bathing and clothes washing are significant energy consumers and sources of greenhouse gas emissions.
Therefore, South East Water wants to support our customers, by helping them reduce their water and energy bills and help them reduce their greenhouse gas emissions.
The amphiro device a smart shower meter which displays your water and energy consumption for every shower.
Yes, you will be able to keep both the Amphiro device and showerhead after the trial ends. It is encouraged to keep the device installed and continue to upload your data to your amphiro app after the trial has concluded.
The data from the Amphiro device is transferred to your smartphone whenever you have the Amphiro device turned on (you turn on the Amphiro device by turning on the shower), and the App on your smartphone is open (Bluetooth also needs to be on) and your phone is placed near your shower.
You can transfer the data to your smartphone at any other time if that works best for you. Please contact email@example.com if you are having trouble or need the instructions.
We must keep your personal information confidential and comply with binding privacy laws, such as the Information Privacy Principles contained in the Privacy and Data Protection Act 2014 (Vic). Your data is only visible to you and South East Water’s appointed contractors for the duration of the trial and is stored, transferred and used in line with our Privacy Charter which you can view here. In interpreting and reporting the results of this trial all data will be anonymised and aggregated so that no individual customer’s data is identifiable.
Once you have been chosen as one of the participants of the trial, we will post to you the amphiro device to you. You should receive the device prior to the confirmation email. If you have yet to receive the device once and you have the confirmation email, please be patient due to COVID there may be delays in postage. If you still have not received the device after a couple of days after, please contact firstname.lastname@example.org and we will investigate it for you.
Once you have received the amphiro device the showerhead will be sent to you two weeks after. You will receive a transfer data and showerhead is coming email. You should receive the showerhead a couple of days after the email. However, please be patient due to COVID there may be delays in postage. If you still have not received the device after a couple of days after, please contact email@example.com and we will investigate it for you.
Please be patient due to COVID there may be delays in postage. If you still have not received the device after a couple of days, please contact firstname.lastname@example.org and we will investigate it for you.
South East Water is running the South East Water Saver program as a trial with a small group of customers from your areas who have digital water meters installed at their home. If you have not received a confirmation email from South East Water then you will not be able to register, but please stay tuned for more exciting programs in the future.
Shower Smart terms and conditions
You can find the terms and conditions here
Shower Smart trial process
You can find out more about the steps invoved here