If your bill is higher than expected, there could be a few reasons why. Here are some suggestions to help you work out the cause.
Check your water meter readings
If we couldn't access your water meter we may have estimated your reading based on how much water you've used in the past. This might be more or less than you actually used.
If we can’t access your meter, we’ll leave a card in your letterbox asking you to read your water meter and tell us the results. You can also do this if your meter has been read but you think we got it wrong.
Have you been using more water than usual?
It could be anything from watering thirsty plants during a spell of hot weather, to having more people than usual in your home and using the toilets, sinks and showers more often.
Here are some simple ways to use less water, which may also help you save on your bill.
Do a quick check for leaks
Fixing just one leaky tap could save bucket loads. As much as 20,000 litres a year in fact.
Here are some handy tips on how to check for leaks.
It might be the annual parks charge
Your bill may be higher than your previous one if it includes the annual parks charge. We collect this once a year on behalf of the state government and it appears on your July, August or September bill.
It’s a levy that’s been around since the 1950s. Every property owner chips in and it goes towards maintaining the parks, gardens and cultural sights we all enjoy as Victorians.
To find out more visit Parks Victoria.
Paying your bill
There are plenty of ways to pay
Simply choose an option that works for you. Take a look at our payment options.
Need more time to pay your bill?
We’ve got lots of payment support options such as more time to pay, payment plans and concession discounts to help you stay on top of your bills. Find out more.