From fixing pipes to upgrading ageing water meters and protecting our environment, there’s a lot that goes into delivering clean, safe drinking water and a reliable sewer service for our community.
What your bill pays for
A general guide, based on the average bill for 2018-2023.
Water supply services
Buying water from Melbourne Water, sampling it and maintaining it.
Upgrades and building new water and sewer pipes, pumps and treatment plants
Remove, treat and dispose of wastewater.
24/7 response and repairs, treat and supply recycled water and customer support.
It’s simple. This is how much you pay for what you use.
|Water usage||Price per kilolitre|
|Tier 1 (0-440 litres per day)||$2.6301|
|Tier 2 (over 440 litres per day)||$3.3557|
|Sewage disposal||Price per kilolitre|
|Sewage disposal charge||$0.9707|
|Recycled water usage||Price per kilolitre|
|Class A recycled water usage charge||$1.9813|
In a real world terms, a kilolitre is the equivalent of:
25 5-minute showers
222 flushes of a dual-flush toilet
7 top loader washing cycles
14 front loader washing cycles
83 dishwasher cycles (newer models)
A few simple changes can save bucketloads.
Here are some tips on how to save water so you’re not using and paying for more than you need.
These are fixed quarterly or yearly charges which aren’t related to your usage.
|Price per quarter||Price per year|
|Water service charge||$25.53||$102.12|
|Sewerage service charge||$93.02||$372.08|
Other service charges
We collect these on behalf of other government organisations to help support our standard of living here in Victoria.
|Parks charge||Price per year|
|Minimum charge in 2020-21||$79.02|
We collect this on behalf of the Department of Environment, Land, Water and Planning (DELWP). It goes towards maintaining the parks, zoos, gardens and cultural sights we all enjoy as Victorians. To find out more visit Parks Victoria.
|Waterways and drainage charge||Price per quarter|
|Minimum charge 2020-21||$26.08|
We collect this on behalf of Melbourne Water. The charge is invested in a number of areas, to keep our waterways healthy, protecting us from floods and ensuring new land developments don’t increase flood risks or damage the environment as Melbourne’s population grows and our suburbs expand. For more information visit Melbourne Water.
Pricing and charges handbook
A pricing handbook that provides a list of South East Water’s prices and charges that recover the costs of delivering the services our customers value.
Keeping bills stable, even when the world's not
The effects of coronavirus (COVID-19) have made things tough for many of us, so we're keeping our bills fair and affordable.
From 1 July 2020, the price you pay for drinking water usage and sewage disposal will stay the same as it was 2019-20.