From fixing pipes to upgrading ageing water meters and protecting our environment, there's a lot that goes into delivering clean, safe drinking water and a reliable sewer service for the Victorian community.

It’s what your bill helps pay for.

What your bill pays for

A general guide, based on the average bill for 2018-2023.

51%

Water services

Buying water from Melbourne Water; sampling it; and maintaining, upgrading and building new water infrastructure.

45%

Sewer services

Taking, treating and reusing sewage (including use of Melbourne Water plants); maintaining, upgrading and building new sewerage infrastructure.

4%

Other

An annual environment contribution paid to the Department of Environment, Land, Water and Planning (DEWLP), to support sustainable water management initiatives.

How much is a kilolitre?

1,000 litres.

In a real world terms, a kilolitre is the equivalent of:

25 5-minute showers

222 flushes of a dual-flush toilet

7 top loader washing cycles

14 front loader washing cycles

83 dishwasher cycles (newer models)

Usage Charges

It’s simple. This is how much you pay for what you use.

Water usage Price per kilolitre
Tier 1 (0-440 litres per day) $2.6301
Tier 2 (over 440 litres per day) $3.3557
Sewage disposal Price per kilolitre
Sewage disposal charge $0.9707
Recycled water usage Price per kilolitre
Class A recycled water usage charge $1.9813
A few simple changes can save bucketloads.

Here are some tips on how to save water so you’re not using and paying for more than you need.

Service charges

These are fixed quarterly or yearly charges which aren’t related to your usage.

  Price per quarter Price per year 
Water service charge $25.53 $102.12
Sewerage service charge $93.02 $372.08

Other service charges

We collect these on behalf of other government organisations to help support our standard of living here in Victoria. 

Parks charge Price per year
Minimum charge in 2020-21 $79.02

We collect this on behalf of the Department of Environment, Land, Water and Planning (DELWP) and it’ll be on your July, August or September bill. Every property owner chips in and it goes towards maintaining the parks, gardens and cultural sights we all enjoy as Victorians.

To find out more visit Parks Victoria.

Waterways and drainage charge Price per quarter
Minimum charge 2020-21 $26.08

We collect this on behalf of Melbourne Water. They’re the ones who help protect us from floods and keep our waterways healthy.

For more information, visit Melbourne Water's website or give them a call on 131 722.

Keeping bills stable, even when the world's not

The effects of coronavirus (COVID-19) have made things tough for many of us, so we're keeping our bills fair and affordable.

From 1 July 2020, the price you pay for drinking water usage and sewage disposal will stay the same as it was 2019-20.

Planning for the future with desalinated water

In 2020, we’ve made another order for 125 billion litres of desalinated water, without increasing your bill. So you can always rely on us for clean, safe drinking water.

Our Five-YearCustomer Commitment

We’re focusing on the areas you told us you value most:

  • Get the basics right
  • Make my experience better
  • Warn me, inform me
  • Fair and affordable for all
  • Protect the environment, support my community

Is your bill higher than expected?

We'll help you figure out why you might have received a higher bill than you were expecting.

Check your previous usage

Have a mySouthEastWater account? Sign in or create an account to check your billing history.

Financial assistance

Whether you need support paying a bill or just handy ways to manage your payments, we're here to help.