From fixing pipes to upgrading ageing water meters and protecting our environment, there’s a lot that goes into delivering clean, safe drinking water and a reliable sewer service for our community.

What your bill pays for

A general guide, based on the average bill for 2018-2023.

36%

Water supply services

Buying water from Melbourne Water, sampling it and maintaining it.

25%

Upgrades

Upgrades and building new water and sewer pipes, pumps and treatment plants

20%

Wastewater services

Remove, treat and dispose of wastewater.

19%

Operating costs

24/7 response and repairs, treat and supply recycled water and customer support.     

Usage Charges - 2021-22

It’s simple. This is how much you pay for what you use.

Water usage Price per kilolitre
Tier 1 (0-440 litres per day) $2.6888
Tier 2 (over 440 litres per day) $3.4307
Sewage disposal Price per kilolitre
Sewage disposal charge $0.8885
Recycled water usage Price per kilolitre
Class A recycled water usage charge $2.0205
A few simple changes can save bucketloads.

Here are some tips on how to save water so you’re not using and paying for more than you need.

How much is a kilolitre?

1,000 litres.

In a real world terms, a kilolitre is the equivalent of:

25 5-minute showers

222 flushes of a dual-flush toilet

7 top loader washing cycles

14 front loader washing cycles

83 dishwasher cycles (newer models)

Our five-year customer commitment

We’re proud to be supporting our customers with reliable services and stable pricing as we deliver against the areas you told us you value the most.

  1. Get the basics right, always
  2. Make my experience better
  3. Warn me, inform me
  4. Fair and affordable for all
  5. Support my community, protect my environment

Service charges - 2021-22

These are fixed quarterly or yearly charges which aren’t related to your usage.

  Price per quarter Price per year 
Water service charge $23.28 $93.12
Sewerage service charge $91.12 $364.48

Other service charges - 2021-22

We collect these on behalf of other government organisations to help support our standard of living here in Victoria. 

Parks charge

The parks charge is a once a year charge, it goes towards maintaining parks, zoos, gardens and cultural sites, such as the Shrine of Remembrance, we all enjoy as Victorians. We collect this on behalf of the Department of Environment, Land, Water and Planning (DELWP),

The minimum charge is $80.20, and is payable by all property owners. The parks charge is a property based charge which is payable on all properties you own. The charge has been applied on water bills since 1958.

Parks charge Price per year
Minimum charge in 2021-22 $80.20

Waterways and drainage charge

We collect this on behalf of Melbourne Water. The charge is invested in a number of areas, to keep our waterways healthy, protecting us from floods and ensuring new land developments don’t increase flood risks or damage the environment as Melbourne’s population grows and our suburbs expand. For more information visit Melbourne Water.

Waterways and drainage charge Price per quarter
Minimum charge 2021-22 $26.39

Pricing and charges handbook

A pricing handbook that provides a list of South East Water’s prices and charges that recover the costs of delivering the services our customers value.

Planning for the future with desalinated water

Since 2016, 194 billion litres of desalinated water have boosted our supplies. In 2021, we’ve made another order for 125 billion litres of desalinated water, without increasing your bill. So you can always rely on us for clean, safe drinking water.

Is your bill higher than expected?

We'll help you figure out why you might have received a higher bill than you were expecting.

Check your previous usage

Have a mySouthEastWater account? Sign in or create an account to check your billing history.

Financial assistance

Whether you need support paying a bill or just handy ways to manage your payments, we're here to help.