Knowing how to read your water meter can help you check how much water you’re using and identify leaks.

If we can’t gain access to your property we’ll leave a card in your letterbox asking you to read the water meter yourself and tell us the results. Find out how to read your meter below.

View a sample of the card we leave

Where is my water meter?

You’ll usually find it close to the front of the property, often just inside the fence. You might need to ‘dig around’ to find it - try to keep your water meter free from plants or mulch.

Your stop tap normally sits right next to the water meter. It’s handy to know that you can use this stop tap to turn off the water supply to your house in an emergency such as a burst pipe. 

If you’re connected to recycled water, you’ll also find your purple recycled water meter next to your normal water meter.

For units and apartments, your meter is connected to the main water meter and it may be near your front door or in a service cupboard. If you're not sure where your meter is, contact your building management or your owner's corporation.

There are five types of meters

Meter type 1
Analogue
Meter type 2
Analogue
Meter type 3
Analogue
Meter type 3
Digital
Meter type 5
Recycled
Learn more about your meter type

The black numbers measure kilolitres and the red measure litres.

Read the black numbers from left to right, then read the red dials in clockwise order. Alternatively, watch the tell-tale wheel for movement during your leak test.

The black numbers measure kilolitres and the red measure litres.

Your digital meter records information about your water usage and sends us daily updates. Move between different screens to see different data such as accumulative usage reading, kilolitre per hour, temperature, pressure and the date.

If you have a purple meter, this is for your recycled water supply. It reads the same as an analogue meter, but tells us how much recycled water you’re using to water your garden, flush your toilet and do your washing.

How to read your water meter

Different types of water meters need to be read in slightly different ways. You’ll find instructions on your meter reading card.

Analogue and recycled water meters

  1. Once you’ve found your water meter, record the black numbers on your meter (these represent whole kilolitres). 

  2. You do not need to record the red numbers as we only charge for whole kilolitres. 

  3. Don’t forget to record the date of your reading.

 

Watch this video to find out how to read analogue and recycled water meters. It's simple. 

 

Digital water meters

  1. Open the cover of your meter by pushing forward and lifting at the latch.

  2. Put your finger over the three dots to turn on the screen - these dots are light sensors* 

    *if it's dark outside, you can turn on the screen and change screen settings by holding a torch or the light from your phone over the three dots.

  3. The first screen you'll see is the accumulative usage reading. This reading tells you how many kilolitres (1000s) or M³ (cubic metres) of water has passed through your meter since we installed it.

    For example, if your kL reading says 35.24000, this means 35,240 litres of water has been consumed at the residence.

  4. You can move to different screens that show you different types of data such as kilolitre per hour, temperature, pressure, accumulative running time in hours and the date. Change screens by putting your finger on the three dots for three seconds.

  5. The screen will return to the 'home screen' (accumulative usage) after around three minutes. 

Send your meter reading to us

You can either:

Check your previous usage

Have a mySouthEastWater account? Sign in or register now to view your usage and manage your account.

Check for leaks

Fixing just one leaky tap could save bucket loads. As much as 20,000 litres a year in fact.

Have a problem with your meter?

If there’s something wrong with your meter, we’re here to help.