We're here to help.

If you need some support to manage your bill, you're not alone. We have a range of payment solutions available. Simply complete the fields below to access payment support straight away or to let us know how we can help you.

Financial assistance options

Whether you want to apply for a concession, need support paying a bill, or options to manage your payments, we’re here to help.

Manage your account online when it suits you

Manage your account online when it suits you

With mySouthEastWater you can request more time to pay your bill, set up a fortnightly or monthly payment plan, and register your concession.

No need to pick up the phone to sign up. Just have your account number or bill handy. 

Talk to us

If you're struggling to pay your bills and need some support, we're here to help.

Call our Customer Care team on 9552 3540 (Monday to Friday 8 am – 6 pm) for a confidential chat or email customercare@sew.com.au

Together, we’ll work out a plan to help you pay and manage your water and sewerage bill.

Some options are:

  • Tailored payment arrangements.
  • Tips on saving water so you’re not using and paying for more than you need.
  • Government grants and programs including the Utility Relief Grant Scheme.
  • Free financial counselling services.