Call wait times are longer than usual

We're currently experiencing an increased volume of phone calls.

If you’d like more time to pay, a payment plan, to add a concession card or a copy of your bill, you can register or sign in to mySouthEastWater. It only takes a few minutes if you have your account number or bill handy and is easy to use. 

Can’t find what you’re looking for?

Our customer contact centre can give you a hand. We have different teams to handle different services so choose what suits you best from the options below.

Faults and issues

Check what’s happening in your area

Keep up to date with emergency works, planned improvements, outages and maintenance work in your area.

Report a leak online

Don’t let precious water go down the drain. If you discover a leak outside your property, let us know as you can.

Urgent fault enquiries by phone

13 28 12 


Accounts and billing

Increased response times

We're currently experiencing an increase in email requests to, and are taking longer than usual to respond. We're working to catch up as quickly as possible - thanks for your patience. You can manage your account online anytime, simply register or sign in at mySouthEastWater.


Manage your account online

You can get more time to pay, set up a payment plan, add a concession, view and pay bills and even update your personal details.

Account enquiries by phone

13 18 51 

(8 am – 6 pm, Monday - Friday)

Account enquiries via email

Can't find your answer online? Send us an email and we'll get back to you in 3-5 business days.

General enquiries

Submit an enquiry online

No need to pick up the phone. We’ll do our best to get back to you in 3-5 business days.

General enquiries by phone

13 16 94

(8 am – 5 pm, Monday - Friday)

General enquiries by mail

PO Box 2268


Other contacts

Priority Plumbing
1300 760 306 

Need a plumber? (24/7)

03 9552 3770

(8 am – 5 pm, Monday - Friday)

Submit plumbing or development application online 24/7 at PropertyConnect

Overseas account enquires
+61 3 9552 3737

(8am  - 6pm, Monday-Friday)

Interpreter services
03 9209 0130

All languages

National Relay Service
13 36 77

(ask for 131 851) TTY users

Live updates via Facebook

Be the first to hear about service disruptions, works and other announcements.