Can’t find what you’re looking for?

Our customer contact centre can give you a hand. We have different teams to handle different services so choose what suits you best from the options below.

Faults and issues

Check what’s happening in your area

Keep up to date with emergency works, planned improvements, outages and maintenance work in your area.

Report a leak online

Don’t let precious water go down the drain. If you discover a leak outside your property, let us know as you can.

Urgent fault enquiries by phone

13 28 12 


Accounts and billing

Account enquiries via email

If it’s not urgent, the best way to get in touch is to email us. We’ll do our best to get back to you within three business days.

Account enquiries by phone

13 18 51 

(8 am – 6 pm, Monday - Friday)

Account enquiries from overseas

+613 9552 3737

(8 am – 6 pm AEDT, Monday - Friday)

General enquiries

Submit an enquiry online

No need to pick up the phone. We’ll do our best to get back to you within three business days.

General enquiries by phone

13 16 94

(8 am – 5 pm, Monday - Friday)

General enquiries by mail

PO Box 2268


Other contacts

Priority Plumbing
1300 760 306 

Need a plumber? (24/7)

03 9552 3770

(8 am – 5 pm, Monday - Friday)

You can submit plumbing or development applications online 24/7 through PropertyConnect.

Interpreter services
03 9209 0130

All languages

National Relay Service
13 36 77

(ask for 131 851) TTY users

Live updates via Facebook

Be the first to hear about service disruptions, works and other announcements.