Financial assistance
We’ll help you keep your head above water.
Whether you need support paying your bill, or just handy ways to manage your payments, we're here to help.
If you're struggling to pay your bills and need some support, we're here to help.
Call our Customer Service team on 13 16 94 (Monday to Friday 8 am – 6 pm) for a confidential chat or email customercare@sew.com.au
Together, we’ll work out a plan to help you pay and manage your water and sewerage bill.
Some options are:
- Tailored payment arrangements.
- Tips on saving water so you’re not using and paying for more than you need.
- Government grants and programs including the Utility Relief Grant Scheme