Help and support
Whether you need some help paying your bill, or just handy ways to manage your payments, we have solutions for you.
How we can help
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Flexible payment options
Need a little more time to pay your bill, or split your bill into smaller fortnightly or monthly payments?
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Apply for a concession
If you've got an eligible concession card from Centrelink or the Department of Veterans' Affairs, you could receive a discount on your water and sewerage services.
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Family violence support
Our team supports customers who are vulnerable to or impacted by family violence. You can contact our Customer Care team for a confidential chat.
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Utility relief grant
This state government grant scheme may assist households who are unable to pay their water bill due to a temporary financial crisis.
Our policies
These policies outline our support offers for customers who are experiencing difficulties in paying their bills.
Accessing our policies
- Our policies are available on our website for you to access at any time.
- You can request a copy of our policies by emailing us or by calling us directly on 131 851.
- You can view a hard copy of these policies by visiting our offices at 101 Wells Street, Frankston.
- You can also request a copy of these policies in another language by emailing us or by calling us directly on 131 851.
- If you need help understanding these policies, call the free interpreter service on 03 9209 0130.
Contact us today
If you have any general or billing enquires, contact us today.