Make a credit card payment

We accept Visa and Mastercard only. We don't charge any payment processing fees for paying by credit or debit card.

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We have a range of payment support options available, including more time to pay. To request more time to pay a bill submit your request here.

Request more time

Do you find smaller, more frequent payments easier to manage? Like thousands of our customers, you can try bill smoothing and spread the cost of your bill with a payment plan, making fortnightly or monthly payments.

Find out how it works

Direct debit is the easiest and quickest way to pay your bill, with the amount automatically deducted from your nominated bank account or credit card.

Direct debit can be easily set up via mySouthEastWater, log in or grab a copy of your bill to register. 

Sign in or register

You can download a PDF copy of your South East Water bill anytime at mySouthEastWater. Up to three years of bill history is available online.

Sign in or register

It’s our job to look after a precious natural resource, so naturally we’re big fans of eBilling. It saves trees (and space on the fridge). 

Switch now

You could save up to $345.50 each year if you have a valid health care, pensioner or DVA card. You can add or manage your concession card details through mySouthEastWater.

Sign in or register

If your bill is higher than expected, there could be a few reasons why. Check our handy guide for help you work out the cause of a high bill.

More information

Other ways to pay

If paying by card doesn't work for you, that's okay. There are plenty of other options.

BPAY

Pay your bill through your internet banking.

You can find our BPAY details on your bill.

Australia Post

Pop into any Australia Post outlet and pay your total bill amount by cash or EFTPOS.

Unfortunately, partial payments can’t be processed.

Phone

Give us a call 24/7 on 1300 659 658 to pay by Visa or Mastercard.

Have your latest bill and credit card details ready.

Mail

Tear off the payment slip at the bottom of your bill and mail it with your cheque to:

South East Water
GPO Box 2763
Melbourne VIC 3001

Centrelink logo
CentrePay

If you receive Centrelink benefits, CentrePay might suit you.

It’s a free service that helps you stay in control of your money by paying your bill directly from the payments you get from Centrelink.

Keeping bills stable, even when the world’s not

The effects of coronavirus (COVID-19) have made things tough for many of us. That’s why we’re doing our best to keep bills stable this year.

Financial assistance

Whether you need support paying your bill or just handy ways to manage your payments, we're here to help. 

Make every drop count

Just a few simple changes at home could help you save precious water. 

Sign up to mySouth​East​Water

Manage your account online when it suits you with mySouthEastWater. It's quick and easy to sign up, just have a copy of your bill handy.