Accounts and billing
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mySouthEastWater
- - view your bill and payment history
- - make a payment or set up a direct debit
- - set up a payment plan
- - add and manage your concession card
- - manage your account and personal details
If your bill is higher than expected, there could be a few reasons why. Check our handy guide for help you work out the cause of a high bill.
You can download a PDF copy of your South East Water bill anytime at mySouthEastWater. Up to three years of bill history is available online.
If you’re a renter, in most cases you’re only responsible for paying water and sewer usage charges.
If you're a rental provider, you’re usually responsible for paying the fixed service charges which cover the service of water, sewerage, drainage and parks. You can’t pass these charges on to a renter. If your rental property shares a meter (for example a block of units), you’re responsible for a percentage of the total water used by all residents on the property.
If you're an owner-occupier, you're responsible for both usage and fixed service charges.
Direct debit is the easiest way to pay your bill. You'll still get your bill every three months, but the amount due will be automatically deducted from your nominated bank account or credit card. You don't have to do a thing!
Direct debit can be easily set up via mySouthEastWater, log in or grab a copy of your bill to register.
BPAY
- Pay your bill through your internet banking, up to $20,000.
- BPAY Biller Code: 24208
- You can find your reference number on your bill
AusPost
- Pop into any Australia Post outlet to pay in cash or card to pay your bill in full. Unfortunately, partial payments are unable to be processed.
Phone
- Give us a call 24/7 on 1300 659 658 to pay by Visa or Mastercard. Make sure to have your card details and latest bill ready.
Manage business account
Where you'll find information relating to managing your business account.
South East Water Easy English information
We are making South East Water information more accessible, working with information specialists SCOPE to create a series of fact booklets in Easy English.
These booklets help to support our customers, who have many different abilities and communications needs. They provide facts about billing, water efficiency and how we can help. They also help to explain the key services provided by South East Water.