South East Water invites customers to have their say this month on what’s important to them when it comes to their water and sewerage services.
The water utility is currently in a service and price planning phase, which means it needs to work out what its projects, prices and charges will be from 2023 to 2028.
In order to do this, South East Water wants to hear from customers about the services they value and the prices they would pay. The feedback will also inform a services and prices plan called a ‘price submission’ which they need to submit to its independent regulator the Essential Services Commission (ESC).
South East Water General Manager Customer and Community Mikala Hehir said the feedback would help the organisation define the services and support it provided to customers to ensure what it delivers aligns with what’s important to its customers and the community.
"It's really important that we gather as much feedback as we can - whether it's good or bad, we want to hear it all.
"This survey is one of many ways we're engaging with our community to help shape our future plans, alongside a series of online and face-to-face community consultation sessions and engagement activities."
- South East Water General Manager Customer and Community Mikala Hehir
South East Water listens to customer feedback every day, using these insights to find new ways to provide value for its customers and improve the customer experience.
In addition to its day-to-day engagement, every five years South East Water invites customers to participate in a series of workshops and focus groups to gain in-depth feedback and input from customers on what they value and what will be most important to them from their water provider over the next five years.
South East Water started these workshops in March 2021 and is keeping its customers updated on its progress here.
To have your say, take our online survey
The survey takes around 10 minutes to complete and closed on 4 June 2021.
For further information or enquiries
Contact us at firstname.lastname@example.org.