Reading your water meter
How and why
Knowing how to read your water meter can help you:
- check how much water you are using
- detect a leak
- provide us with a reading so we can send you an accurate bill
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Received a meter reading card?
If we can’t gain access to your property we’ll leave a card in your letterbox asking you to read the water meter yourself and tell us the results. Find out how to read your meter below.
Locating your water meter
You’ll usually find your water meter close to the front of your property, often next to the fence. You might need to ‘dig around’ to uncover it from any garden or dirt.
Your stop tap sits right next to the water meter. It’s handy to know that you can use this stop tap to turn off the water supply to your house in an emergency such as a burst pipe or if you need to change a washer in a tap.
If you’re connected to recycled water, you’ll usually find your purple recycled water meter next to your normal water meter.
For units and apartments, your meter is connected to the main water meter and it may be near your front door or in a service cupboard. If you're not sure where your meter is, contact your building management or your owner's corporation.
Meter 1
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The black numbers measure kilolitres and the red measure litres. If you want to make sure the read on your bill is correct you can double check this. You only need to refer to the black numbers on the meter. Don’t forget to record the date of your reading. To check for leaks turn off all taps and appliances except the stop tap next to the water meter. Write down the numbers on your water meter including the red ones. Wait for 10 minutes and check your meter. If the numbers have changed you may have a leak.
Meter 2
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If you want to make sure the read on your bill is correct you only need to refer to the black numbers from left to right on the meter. To check for leaks turn off all taps and appliances except the stop tap next to the water meter. Take a picture of the small clocks and if they move while no water is being used at the property, there may be a leak.
Meter 3
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The black numbers measure kilolitres and the red measure litres. If you want to make sure the read on your bill is correct you can double check this. You only need to refer to the black numbers on the meter. Don’t forget to record the date of your reading. To check for leaks turn off all taps and appliances except the stop tap next to the water meter. Write down the numbers on your water meter including the red ones. Wait for 10 minutes and check your meter. If the numbers have changed you may have a leak.
Send your meter reading to us
You can either:
SMS your reading to 0429 883 489.
call 1800 802 677.
go to the Enquiries page in mySouthEastWater and select Submit meter read.
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Log in to mySouthEastWater
Making the most of your water usage data.
Once registered, you’ll have the information you need to make those small changes around the home to help you save water. You can also confirm or update your contact details, so we can get in touch fast.
