You may have recently received a final reminder instead of your latest water bill

We’ve just discovered you may have received a final reminder to pay your water bill this week.  We’re sorry this has happened. You should have received your actual bill first not a reminder.

In light of our error we have now extended your bill due date to 29 June 2021, not 'Pay now' as communicated on the final reminder.

You don’t need to follow up with us as the new due date has been actioned on your account.

We’re here to help

If you would like a copy of your original bill please send us an email at If you have any concerns about what’s happened, or would like more information, you can contact our accounts team on 13 18 51, Monday to Friday between 8 am and 6 pm.

Once again, we’re sorry this happened. We’d like to assure you that we’re taking steps to prevent something like this happening again. 

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