Water Saver app

As a South East Water Saver participant, you will earn points for taking part in water challenges to reduce your water consumption during each ‘Challenge Week’. We will notify you of Challenges the day before an email and/or a text message to your mobile.

There will be up to 12 Challenge Weeks from 27 February 2022 through 21 May 2022.

You will earn points for reaching your target water consumption below your calculated baseline (your normal water usage) during each Challenge Week.

At the start of each week throughout the program you will be notified that a Challenge Week is about to commence and be given a target for your daily water consumption. Your aim is to use less water than the target during the Challenge Week. If you do so, you will earn points. During the week, you can monitor your progress each day and find tips to help you meet your target.

Each week a new Challenge will begin, so if you don’t hit your target one week – try again the next!

The baseline will be calculated by looking at your household’s average water consumption for the four weeks leading up to the first Challenge. Your baseline will be set once and remain the same through all Challenge Weeks. 

The South East Water Saver app allows you to view your water use data in two different ways in the ‘Usage’ screen.

The graph of ‘Daily’ data shows your water use for each day for the past week in litres per day. The dotted red line represents your target for the Challenge Week. If your daily water use is below the dotted line – you’re on track! If your daily water use is above the line, try checking the Water Saver tips at the bottom of the page to help you meet your target. You can also scroll backwards using the arrows at the top for a reminder of what your water use was like over the previous four weeks.

The graph of ‘Hourly’ data shows your water use in hourly intervals for the previous day. You can use the arrows at the top to scroll backwards to compare your hourly water use for the previous four weeks. If your water use is especially high during a particular period of the day, try to think what activities you were doing then and how you could reduce your water use during that time.

No. There is no cost for you to take part in this program.

Once you have successfully registered, you will be able to start earning points once the first Challenge begins. You’ll automatically earn points by participating in a challenge and meeting your target – it’s that simple.

The program will commence on 27 February 2022 and run for 12 weeks until 21 May 2022.

Once you start earning points you can redeem them at any time during the 12 Challenge Weeks. Once the final challenge is complete you will have a further 30 days to redeem your points. .

To participate in the program, you must:

• be over 18 years old
• have a digital water meter installed
• be the occupier of the house
• expect to remain living at the house for the duration of the challenge period.

To participate you will need a mobile phone with Wifi or cellular data. The South East Water Saver app is compatible with phones that run iOS 12 or higher and Android 5.0 or higher.

Registering is easy and free. You can register yourself by downloading the South East Water Saver app from the App Store or Google Play.

South East Water is running the South East Water Saver program as a trial with a small group of customers who have been randomly selected. If you have not received a confirmation email from South East Water then you will not be able to register, but please stay tuned for more exciting programs in the future.

If you have received an email from South East Water confirming your participation but can’t register please contact us at support@southeastwatersaver.zendesk.com.

Yes, at any stage you can do this by simply contacting us via email at support@southeastwatersaver.zendesk.com.

You will need to contact us at support@southeastwatersaver.zendesk.com to let us know. Unfortunately, if you move during the challenge period you will need to end the program. You will still have 30 days to redeem any points you’ve already earned.

Your access to your South East Water Saver account will be deactivated and you will no longer be able to log in to the South East Water Saver app and access data from your account; and your points balance will expire.

Simply contact the South East Water Saver Team at support@southeastwatersaver.zendesk.com. If you have any questions about your regular South East Water bill or your water supply you can call us on 131 851.

We must keep your personal information confidential and comply with binding privacy laws, such as the Information Privacy Principles contained in the Privacy and Data Protection Act 2014 (Vic). Your data is only visible to you and South East Water’s appointed contractors for the duration of the trial and is stored, transferred, and used in line with our Privacy Charter which you can view here. In interpreting and reporting the results of this trial all data will be anonymised and aggregated so that no individual customer’s data is identifiable