Whether you need some help paying your bill, or just handy ways to manage your payments, we can find the right solution for you.

Need more time to pay?

If you need more time to pay your bill you may be able to apply for an extension through mySouthEastWater. 

Apply for a concession

If you've got an eligible concession card from Centrelink or the Department of Veterans' Affairs, you could receive a discount of up to $363.00 for water and sewerage services and up to $181.50 for a single service (e.g. water only) 

Set up Centrepay

If you receive a Centrelink benefit, Centrepay might suit you. It's a free service that makes regular deductions from your Centrelink payments and puts them directly onto your water and sewerage bill. 

Set up a payment plan

Do you find smaller, more frequent payments easier to manage? Like thousands of our customers, you can spread out your bill by making fortnightly or monthly payments with a payment plan through mySouthEastWater. 

Our policies

These policies outline our support offers for customers who are experiencing difficulties in paying their bills. 

Other ways to access these policies 
  • Our policies are available on our website for you to access at any time. You can request a copy of our policies by emailing us or by calling us directly on 131 851.
  • You can view a hard copy of these policies by visiting our offices at 101 Wells Street, Frankston.
  • You can also request a copy of these policies in another language by emailing us or by calling us directly on 131 851.
  • If you need help understanding these policies, call the free interpreter service on 03 9209 0130.

Talk to us


If you have any general or billing enquires, contact us today. 

Call us
131 851

8am - 6pm , Monday - Friday

Send us an enquiry
Submit an enquiry online

24 hours

Supporting customers experiencing family and domestic violence.

We have a specialist Customer Care team dedicated to supporting customers who are vulnerable to or impacted by family violence.

We know it can be difficult to talk about, so you'll only have to explain your situation once, and we promise you that your safety and privacy will always be respected. The information you provide won't be shared with anyone else on the account.

You can contact our Customer Care team directly on 03 9552 3540 (Monday to Friday 8 am – 6 pm) for a confidential chat or email customercare@sew.com.au.

Together, we'll work out a plan to help you get your bill back on track.

Find out more about how we can help.