Report a leak
Use Snap Send Solve to easily report water leaks you come across.
Report a leak online
Before you report a leak, check who is responsible. If the leak is on the property side of the meter, the property owner is responsible for arranging repairs.
If our team needs to enter your property to complete repairs, please ensure all pets are safely secured.
Reporting a major burst, sewer issue or emergency? Call our Faults and Emergencies team on 132 812, available 24/7.
On a mobile? You can also download the Snap Send Solve app.
If it is not a major burst, sewer issue or emergency, you’ll need to check whether the leak is on the South East Water side or your side.
The property owner is responsible for maintaining and repairing pipes from the water meter to the customer's house (including any issues with your garden tap).
For meters in unit blocks (check meters) South East Water is only responsible for the physical meter and does not maintain the pipes or stop taps on these meters or networks.