Change of opening hours - End of year period

Our Accounts Contact Centre (131 851) will be available with reduced hours this holiday season.  
Please note the upcoming closure period 25 December 2023 – 1 January 2024.

  • Thursday 14 December – 8am to 3pm 

  • Friday 15 December – 8am to 6pm

  • Monday 18 December to Thursday 21 December – 8am to 6pm 

  • Friday 22 December – 8am to 1pm 

  • Monday 25 December 2023 to Monday 1 January 2024 – Closed

  • Tuesday 2 January 2024 to 5 January 2024 – 8am to 6pm

The Faults and Emergencies team will still be available 24/7 during this time. 

Submit an enquiry online

We’re currently experiencing a high number of enquiries, but we’ll be in touch as soon as we can. 

Manage your account online

Update your details, check usage or pay your bill. You can also get copies of all your past bills. 

Account enquiries by phone

We're available 8 am – 6 pm, Monday - Friday.  Calls may be recorded for training and quality purposes.


Check current water outages

See what emergency works or outages are in your area.


More time to pay


We have a range of payment support options available, including more time to pay, payment plans, and concession card discounts.

See my options

There are many ways to pay your bill, including credit card, direct debit, BPAY or EFT. Find out your options or make a credit card payment now.

Make a payment

You can download a PDF copy of your South East Water bill anytime at mySouthEastWater. Up to three years of bill history is available online.

Sign in or register

You can update your personal details online anytime at mySouthEastWater. 

  • Keep your contact details up to date
  • Change your mailing address
  • Manage your communication preferences
  • Update your Direct debit details

Sign in or register

It’s our job to look after a precious natural resource, so naturally we’re big fans of eBills. It saves trees (and space on the fridge). 

Switch now

If your bill is higher than expected, there could be a few reasons why. Check our handy guide to help you work out the cause of a high bill.

More information

Other ways to get in touch

Want to share some feedback?

Send us a complaint

General enquiries by phone

Nominate a representative or support person

Priority Plumbing
1300 760 306 

Need a plumber? (24/7)

03 9552 3770

(8 am – 5 pm, Monday - Friday)

Submit plumbing or development applications online 24/7 at PropertyConnect


PO Box 2268


Interpreter services
03 9209 0130

All languages

Overseas account enquires
+61 3 9552 3737

(8am  - 6pm, Monday-Friday)

National Relay Service
133 677

(ask for 131 851) TTY users