Manage your payments with mySouthEastWater

Need more time to pay?

We know at times it can be hard to stay on top of your bills. If you need more time to pay your bill, you may be able to extend your bill due date online at mySouthEastWater or over the phone. You can apply for one extension each quarter.

Request extention

Registeryour concession

If you've got an eligible concession card from Centrelink, the Department of Veterans' Affairs or Services Australia, you could receive a discount of up to $354.10 for water and sewerage services and up to $177.05 for a single service (e.g. water only) 

Add your concession

Set up a payment plan

If you find smaller, more frequent payments easier to manage, a payment plan may be right for you.  Like thousands of our customers, you can spread out your bill by making fortnightly or monthly payments.                      

Set one up now

First, you will need to register and login to mySouthEastWater

 

  1. If you haven’t already, you’ll need to create an account (it's quick and easy, all you need is your account number listed on your bill).
  2. Once logged in to mySouthEastWater, select 'Billing' in the top menu and tap into more payment options. 
Register now

Set up Centrepay

If you receive a Centrelink benefit, Centrepay might suit you. It's a free service that makes regular deductions from your Centrelink payments and puts them directly onto your water and sewerage bill.

Visit Services Australia

Set up direct debit

Bills slipping through the cracks? We get it. That's why we recommend direct debit. It's a swift, set-and-forget method to ensure your bills are paid on time, every time. Easily apply for direct debit through mySouthEastWater  today.

Set up now

Talk to us

Give us a call
131 851

We're available 8 am - 6 pm, Monday - Friday.

Message us online
Submit enquiry

We'll respond as soon as we can

Supporting customers experiencing family violence.

We have a specialist Customer Care team dedicated to supporting our customers who are vulnerable to or impacted by family violence and its effects. Our trained team members will work with you to provide tailored and flexible support options that best meet your individual situation.

You can contact our Customer Care team directly on 1300 771 456 (Monday to Friday 8 am – 6 pm) for a confidential chat or email customercare@sew.com.au.

For more ways we can help, please see our Family violence policy.

Our policies

These policies outline our support offers for customers who are experiencing difficulties in paying their bills.