High usage review eligibility
To be eligible for a High usage review, there are certain criteria that need to be met. You'll find this information here.
On this page
Can I get a reduction of my water bill?
If an undetected leak has caused a high water bill, you may be eligible for a review under the Guideline for Unexplained High Usage and Undetected Leak Enquiries (HULA).
Eligibility for a high usage review
To be eligible for a High usage review, you must meet all of the following requirements:
- The leak is repaired
The leak was repaired within 14 days of you identifying the leak or being notified about it.
- No recent review
You have not received a High Usage Review for the same property within the last 5 years.
- Request was submitted within 90 days
Your High Usage Review request was received by South East Water within 90 days of either;
- you receiving a notification from South East Water about unusual or high usage at your property, or
- the due date of the bill that shows the increased water usage
What you’ll need to request a review
To request a review, you’ll need to complete the request form. Before you start, have the following information ready:
- billing account number - found on your most recent water bill
- details of the leak and how it was repaired
- date the leak was fixed
- current meter reading
- any supporting documents - such as a plumber’s invoice, if available