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This guide is for conveyancers or solicitors only. If you’re a home owner, you’ll find everything you'll need here.

1. Apply for an Information Statement

How to apply

This information is used in the Vendor Statement (Section 32) to enable the seller to put their property on the market. You can apply by going into the PropertyConnect or the LANDATA website.

What if there are no rates showing on my information statement?

There is always a delay between property changes and our systems being updated.

We get information about properties from various sources, including councils, and plumbers letting us know it is time to install new meters.

So if your client is buying or selling a newly titled property we may not have rated it on our system yet.

No Parks or Drainage charges?

If there are no Parks or Drainage charges listed on the Information Statement then the property is not yet separately rated by South East Water.

In this case, you'll need to make your financial adjustments on the rated parent entry. Contact our Information statements team at infostatements@sew.com.au or 1300 163 655, and we'll issue you an Information Statement free of charge on the rated parent property. 

Any unpaid amounts on the rated parent property will be split between the child properties.

2. Get a Financial update

What is a Financial Update?

A few days before settlement, you'll need to get a Financial update. This confirms the current financial position of the property, so you can make any financial adjustments needed for settlement.

What you need to do
  • If a settlement date was entered when requesting an information statement, one will be automatically sent.
  • If a settlement date wasn’t entered, you’ll need to request one through PropertyConnect. A Financial update will then be emailed by South East Water.

The Financial update includes the BPAY reference details for payments to South East Water.

Request Financial update

You'll need the case number which is on the Information Statement. The Information statement would have been ordered to complete the Section 32. 

Updates are done through PropertyConnect - Property Information.

  • Enter in the case number that appears on the Information Statement
  • Enter the property reference number from the Information Statement - TIP: You don’t need to type the backslashes!
  • Click Search
  • Check the email address is correct - this is where the update will be sent. If not you can update it here. 
  • Press Submit
  • The Financial update will be emailed to you within 2 hours.

No, there is no cost to get a Financial update, and you can order as many updates as you need.

The case number is valid for six months from the Information Statement issue date. 

The closer to the settlement date the better! Remember you'll need a few days to do the settlement calculations, so make sure you allow enough time. 

If you request a financial update too early, there might be changes that can impact the outstanding balance.

These include meter readings, payments by the vendor or a new bill being issued.

TIP: If it's close to 90 days since the water meter was last read (this date is on your Information Statement), it means we're about to issue the next quarterly bill.  It's best to get an update closer to the settlement date, so it includes the most current bill.

If you ordered your Information Statement via PropertyConnect, there is a section where you can provide a settlement date if you know it.

If you filled this in, we'll automatically issue you a free Financial update three days before settlement - this will be sent to the email address you originally provided.

3. Settlement

Congratulations! You're almost there.

What you need to do

You'll need to make a payment to us, you can do this via

  • BPAY
  • EFT
  • Cheque

PEXA doesn't automatically send us a Notice of Sale, so you'll still need to send us either a Notice of Acquisition or Disposition.

The easiest way to do this is to attach it to an email and send it to noticeofsales@sew.com.au

This email address is only for Notice of Sales. The inbox is not monitored for correspondence.

You'll need to ensure that the BPAY information entered is the same information from the Financial update issued for the property.

Each BPAY reference number is unique.

 

The BPAY details are on the financial updates.  You can get a Financial update free of charge as long as there is an Information Statement that has been ordered for the property in the last six months.

Updates are done through PropertyConnect - Property Information.

  • Enter in the case number that appears on the Information Statement
  • Enter the property reference number from the Information Statement - TIP: You don’t need to type the backslashes!
  • Click Search
  • Check the email address is correct - this is where the update will be sent. If not you can update it here. 
  • Press Submit
  • The Financial Update will be emailed to you within 2 hours.

4. Send us the Notice of Sale

We’ll need the notice Notice of Acquisition or Disposition to complete the process. Please send this through as soon as possible.

What you need to do
Email your notice now

If you need to make any changes to the settlement information (including the settlement date), please contact support@sew.com.au for help.  



Please do not send it to the Notice of Sale inbox as it is only to be used for submitting Notice of Acquisitions or Dispositions. 

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