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Accounts and billing
Manage your account
online with mySouthEastWaterIt’s quick and easy to find out how much is owing on your account or to check your bill due date.
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Faults and works
See a leak? Let us know!
South East Water is responsible for the meter and pipes from the street to the meter. If you believe a leak is on our side, let us know and we’ll investigate.
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Building and development
PropertyConnect
Submit requests online 24/7 for services like water connections and asset and sewerage plans.
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Water, waste and environment
Climate change
Climate change shouldn't alter our safe and reliable services. Learn how South East Water is committed to reducing carbon emissions by 45% by 2025.
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About us
Contact us
Whatever you need, we’re here to help.
Note: We're currently experiencing an influx of enquiries. If you've sent an email, there's no need to call or send another - we have your enquiry and we'll get back to you as quickly as we can. Thanks for your patience.
Pay your bill or check your account balance
Available 24/7
Manage your account online
Update your details, check usage or pay your bill.
Submit an online enquiry
We’re currently experiencing a high number of enquiries, but we’ll get back to you as soon as we can.
Check current water outages
See what emergancy works or outages are in your area.
Account enquiries by phone
We're available 8am - 6pm, Monday to Friday. Calls may be recorded for training and quality purposes.
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Reporting a major burst, sewer issue or emergency?
More time to pay
We have a range of payment support options available, including more time to pay, payment plans, and concession card discounts.
There are many ways to pay your bill, including credit card, direct debit, BPAY or EFT. Find out your options or make a credit card payment now.
You can download a PDF copy of your South East Water bill anytime at mySouthEastWater. Up to three years of bill history is available online.
You can update your personal details online anytime at mySouthEastWater.
- Keep your contact details up to date
- Change your mailing address
- Manage your communication preferences
- Update your Direct debit details
It’s our job to look after a precious natural resource, so naturally we’re big fans of eBills. It saves trees (and space on the fridge).
If your bill is higher than expected, there could be a few reasons why. Check our handy guide to help you work out the cause of a high bill.
PropertyConnect
1300 390 376
(9 am – 5 pm, Monday - Friday)
Submit plumbing or development applications online 24/7 at PropertyConnect
PO Box 2268
SEAFORD, VIC 3198