Get in touch

Call wait times are longer than usual

We're currently experiencing an increased volume of phone calls.

If you’d like more time to pay, a payment plan, to add a concession card or a copy of your bill, you can register or sign in to mySouthEastWater. It only takes a few minutes if you have your account number or bill handy and is easy to use.

Register or sign in now

Can’t find what you’re looking for?

Our customer contact centre can give you a hand. We have different teams to handle different services so choose what suits you best from the options below.

Check what’s happening in your area

Keep up to date with emergency works, planned improvements, outages and maintenance work in your area.

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Report a leak online

Don’t let precious water go down the drain. If you discover a leak outside your property, let us know as you can.

Report a leak

Urgent fault enquiries by phone

13 28 12

(24/7)

Call now

Increased response times

We're currently experiencing an increase in email requests to support@sew.com.au, and are taking longer than usual to respond. We're working to catch up as quickly as possible - thanks for your patience. You can manage your account online anytime, simply register or sign in at mySouthEastWater.