Can’t find what you’re looking for?

Our customer contact centre can give you a hand. We have different teams to handle different services so choose what suits you best from the options below.

Faults and issues

Check what’s happening in your area

Keep up to date with emergency works, planned improvements, outages and maintenance work in your area.

Search now

Report a leak online

Don’t let precious water go down the drain. If you discover a leak outside your property, let us know as you can.

Report a leak

Urgent fault enquiries by phone

13 28 12 

(24/7)

Call now

Accounts and billing

Account enquiries via email

support@sew.com.au

If it’s not urgent, the best way to get in touch is to email us. We’ll do our best to get back to you within three business days.

Email now

Account enquires by phone

13 18 51 

(8 am – 6 pm, Monday - Friday)

Call now

Account enquiries from overseas

+613 9552 3737

(8 am – 6 pm AEDT, Monday - Friday)

Call now

General enquiries

Submit an enquiry online

No need to pick up the phone. We’ll do our best to get back to you within three business days.

Submit enquiry now

General enquiries by phone

13 16 94

(8 am – 5 pm, Monday - Friday)

Call now

General enquiries by mail

PO Box 2268

SEAFORD, VIC 3198

Other contacts

Priority Plumbing
1300 760 306 

Need a plumber? (24/7)

PropertyConnect
03 9552 3770

(8 am – 5 pm, Monday - Friday)

You can submit plumbing or development applications online 24/7 through PropertyConnect.

Interpreter services
03 9209 0130

All languages

National Relay Service
13 36 77

(ask for 131 851) TTY users

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