Processing times

Applications are processed by each team in the order that they are received. Some applications will take longer than others, and there are circumstances that can impact our processing times

The below time frames are a guide only and can change throughout the processing time. Factors such as complexity or volume of cases submitted can alter this processing time from the date you apply to the date your case is assessed.

Processing times are updated at the end of each month, please check back here for any changes.

Application type

Current processing time

Single Residential

15-20 business days

Complex Single Residential applications where asset alteration required

12-14 weeks

Multiple units (Residential / Non-Residential)

12-14 weeks


2-4 weeks

Asset Information

2-3 business days

Property Sewer plans

2-3 business days

Pressure and Flow information

10 business days

Size depth and offset

15 business days

Separate meters

10 business days

Processing times are updated at the end of each month. 


This is our property and development applications and booking hub where you can submit online, 24/7