Application timeframes
Check to see our processing timeframes for each type of application.
Processing times
Applications are processed by each team in the order that they are received. Some applications will take longer than others, and there are circumstances that can impact our processing times
The below time frames are a guide only and can change throughout the processing time. Factors such as complexity or volume of cases submitted can alter this processing time from the date you apply to the date your case is assessed.
Processing times are updated at the end of each month, please check back here for any changes.
Application type |
Current processing time |
| Single Residential | 15-20 business days |
| Single Residential - Notice of Agreements | 2.5 weeks |
| Complex Single Residential applications where asset alteration required | 6-8 weeks |
| Multiple units (Residential / Non-Residential) | 6-8 weeks |
Build-over |
1-2 weeks |
Asset Information |
2-3 business days |
Property Sewer plans |
2-3 business days |
Pressure and Flow information |
10 business days |
Size depth and offset |
15 business days |
Separate meters |
10 business days |
Processing times are updated at the end of each month.
PropertyConnect
This is our property and development applications and booking hub where you can submit online, 24/7