Pay by Direct Debit

Direct Debit is a simple “set and forget” way to manage your water bill.

You’ll still receive your bill every three months, but the amount due is automatically deducted from your nominated bank account or credit card on the due date. We recommend paying from a bank account, as it has lower transaction costs than credit cards.

Why choose Direct Debit?
  • Once set up, payments are made automatically on the due date
  • You stay in control and avoid missed payments
  • Payments are easier to plan and help reduce administration
  • You only need to set it up once

Residential customers

Setting up Direct Debit is quick and easy through mySouthEastWater.
Just register or log in if you already have an account.

  1. Log in to mySouthEastWater
  2. Click Manage account in the top menu
  3. Select Payment options, then choose Add Direct Debit
  4. Follow the prompts to add your bank account

Business customers

To set up Direct Debit:

  1. Complete the Direct Debit Application Form
  2. Agree to the terms and conditions
  3. Mail the completed form to 
    South East Water Direct Debit
    PO BOX 2268 Seaford VIC 3198  

Pay by BPAY

BPAY is a secure and convenient way to pay your water bill through your internet or mobile banking, anytime, for amounts up to $20,000.

You can save South East Water as a BPAY biller so it’s quick to pay next time or schedule a payment in advance for a date that suits you. You can also choose which account to pay from, including savings, cheque or debit accounts.

Why choose BPAY?
  • Pay securely through your internet or mobile banking
  • Make payments anytime, 24/7
  • Schedule payments for a future date
  • Choose which account to pay from
  • Unique reference numbers make record‑keeping easier for businesses
How to pay with BPAY:
  1. Sign in to your online banking
  2. Select BPAY and enter our biller code 24208 
  3. Use the customer reference number shown on your bill
  4. Choose the amount you want to pay and submit payment
  5. Save South East Water as a BPAY biller for future use

Other ways to pay

Ready to make a quick payment now? If you’ve got your credit card on hand, you can either pay with our secure payment partner, via mySouthEastWater or by phone.

Help and support with your bill

We support people who are affected by family violence. You can contact our Customer Care team for a confidential chat.

We’ll work together to help you pay and manage your water and sewerage bill.

Family violence support

Frequently asked questions 

Yes. All digital payment options use secure, bank level technology to keep your information protected. This includes encryption, fraud prevention and secure verification processes.

You can then:

  • Update your payment details at mySouthEastWater.com.au
  • Make a oneoff payment via credit card
  • Contact us if you need support, our Customer Care team is here on 131 851.

Yes. These digital payment options are available to both residential and non-residential customers.

Business customers can 

Complete the Direct Debit Application Form and mail the completed form to:

South East Water Direct Debit
PO BOX 2268 Seaford VIC 3198  

More information for business customers, including other payment options, is available here.

Easy English: Pay your bill

Easy English uses words and images to communicate in a simpler way. 
Click on the link below to read an Easy English booklet on paying your water bill. 

Learn more