Price Submission
How we plan our services for today while investing in our network for future generations.
Price Submission
We’re committed to improving our services today, while planning what’s ‘in the pipeline’ for tomorrow.
Help shape Price Submission 2028–33 (PS28)
Visit Engage South East Water to find out how you can have a say on your future water, sewerage and recycled water services.
Every 5 years, we provide a price submission to the Essential Services Commission (ESC), the water industry’s independent economic regulator.
This plan outlines the services we’ll provide, the infrastructure we’ll build and upgrade, and the prices we’ll charge between 1 July 2028 and 30 June 2033. The ESC reviews our proposed prices to make sure they’re fair, economically efficient and represent the best value for consumers.
To prepare a price submission, we ask you what you value most about your water, sewerage and recycled water services, so our plan reflect your priorities.
Your input guides what we include in each price submission.
Price Submission 2023–28
We’re now operating under Price Submission 2023–28 (PS23), which covers the period 1 July 2023 to 30 June 2028.
How we responded to your feedback
During the community engagement for PS23, you told us a consistent story about what you expect from us and what you value. Your feedback and ideas helped shape our commitments for 2023–28.
Delivering for our customers and supporting our community every day
- Delivering high-quality, safe and reliable water and sewerage services.
- Upgrading and replacing assets at risk of failure to make spills and bursts less likely (and investment in smart tools to provide alerts of out-of-the-ordinary water use, resulting in fewer unplanned service disruptions or leaks - and more notice if they do happen).
- Tightened measures and targets related to unplanned service disruptions, and expanded and new targets for water, sewerage and water quality disruptions.
- More customers eligible for help, with more financial support available if you need it and extra support if your debt has become difficult to manage.
- Better understanding what you need and building lifelong partnerships with you.
Our priority activity |
Targets and measures |
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Increased investment in water quality. Updating assets and expanding capacity through:
Digital meter and sensor rollout*. Expanding our safety net so more customers are eligible. Increased investment each year to support customers experiencing hardship (through a range of grants, allowances and credits). Investing more in smart tools and using data to identify those who may need our help to reduce bill shock and their need for longer-term help. |
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Helping you save water and money
- Scaling up our digital water meter and sensor rollout, providing more customers with timely visibility of your water use, including spikes in usage that may be caused by leaks, before they impact your bill.
New measures around detection of leaks, water savings and digital meters we’ve installed.
Our priority activity |
Targets and measures |
|---|---|
Digital water meter and sensor rollout*
Upgrading our organisation’s IT systems to make sure they speak seamlessly to each other and we’re better able to action the data generated by our digital rollout.
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Making your experience better
- More choice in how you interact with us, including more and improved self-service options
- Using data to make sure each touchpoint we have with you is consistent and joined up, to help us build a better picture of you and what you need
- New measures around inbound customer contact reflect our commitment to more customers finding what you need from our self-service channels at a time that suits you.
Our priority activity |
Targets and measures |
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Investing more in smart tools and using improved data to build a better picture of you and what you need. Improving our self-service options to give you more choice in how you interact with us. |
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Protecting our environment, securing our future
- Acknowledging the responsibility we have to our customers, community and environment – and the impact of what we do now, into the future.
- Continuing to focus on our commitment to reduce emissions, address impact of climate change and reconsider waste.
- Increasing the amount of recycled water we can generate, to secure our drinking water supply.
- Increasing capacity to address population growth in the south-east.
Our priority activity |
Targets and measures |
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Increased investment to work with and learn from Traditional Owners about their connection with land and water. Continuing to focus on our commitment to net zero emissions by 2030. Investment to deliver on our Climate Adapt Action Plan. Expanding supply of Class A recycled water:
Upgrading wastewater treatment and resource recovery in the south-east:
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