You can still pay your bill and check your balance in other ways below. Other services aren’t affected.

Pay online by credit card

Pay with a credit card

Pay or check a balance by phone

Call 1300 659 658. This automated service is available any time

BPAY

  • Pay their bill through your internet banking, up to $20,000.
  • BPAY Biller Code: 24208
  • Customers can find their reference number on the bill.

Australia Post

Pop into any Australia Post outlet to pay in cash or card to pay the bill in full.  Unfortunately, partial payments can't be processed.

Faults and emergencies

If you need to report a major burst, sewer issue or emergency call 13 28 12 or use Snap Send Solve.