Reports and charges

Corporate Plan

Our Corporate Plan 2019–24 guides our business and shows how we’ll deliver healthy water for life now and into the future.

Annual Reports

Our annual reports provide an overview of our operational performance, audited financial reports and key highlights, along with statements on our governance and management practices. Reports over the last five years can be viewed online. If you require access to a previous year’s report please contact us.

Water Quality Report

We produce an annual drinking water quality report, which details our performance against the requirements of the Safe Drinking Water Act 2003, Safe Drinking Water Regulations 2015 and the Australian Drinking Water Guidelines 2011 (ADWG).

Urban Water Strategy 2017

Our Urban Water Strategy manages our water supplies for our customers and community for the next 50 years in the face of climate change and a population that’s set to nearly double by 2065.

Water for a Future-Thriving Melbourne

This Melbourne-wide strategy summarises the key actions we, along with City West Water, Yarra Valley Water and Melbourne Water, are working on together to deliver common water outcomes across metropolitan Melbourne over the next 50 years.

Drought Preparedness Plan

The process for how water restrictions decisions are made is contained in this plan which includes a number of purposes: identifying our preliminary responses to the possibility of water shortages, setting out the four stages of restrictions on the use of water and defining events which may lead to each stage of restriction being imposed.

In line with this plan we joined other metropolitan water corporations to jointly publish the Annual Water Outlook for Melbourne (PDF, 1.9MB). This outlines a number of individual and joint industry short and medium-term actions to improve future drought response.


Permanent Water Use Rules

There are five Permanent Water Use Rules in place across Melbourne. They're designed to support water efficiency and apply to everyone in Melbourne - from homeowners and renters, to businesses, councils and schools.​

  • Permanent Water Use Rules

Water restrictions by-law

Under the Water Act we’re required to manage water restriction rules under a by-law. Our by-law incorporates four stages of water restrictions and specifies what can and cannot be done when each stage of restriction is in place. If a stage of restriction is in place, it supersedes Permanent Water Rules.