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Helping you take care of your water bill
Let's work together on the best way forward for you.
Choose from a range of support options
All options are available in mySouthEastWater, simply sign in or register with your account number.
Need more time to pay?
We know at times it can be hard to stay on top of your bills. If you need more time to pay your bill, you may be able to extend your bill due date online at mySouthEastWater or over the phone. You can apply for one extension each quarter.
Registeryour concession
If you've got an eligible concession card from Centrelink, the Department of Veterans' Affairs or Services Australia, you could receive a discount of up to $363.00 for water and sewerage services and up to $181.50 for a single service (e.g. water only)
Set up a payment plan
If you find smaller, more frequent payments easier to manage, a payment plan may be right for you. Like thousands of our customers, you can spread out your bill by making fortnightly or monthly payments.
Set up Centrepay
If you receive a Centrelink benefit, Centrepay might suit you. It's a free service that makes regular deductions from your Centrelink payments and puts them directly onto your water and sewerage bill.
Set up direct debit
Bills slipping through the cracks? We get it. That's why we recommend direct debit. It's a swift, set-and-forget method to ensure your bills are paid on time, every time. Easily apply for direct debit through mySouthEastWater today.
Talk to us
To access any of our financial assistance options, simply reach out to our friendly customer service team.
They'll be more than happy to assist you.
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Manage payments with mySouthEastWater
You can find and pay bills in seconds, view your billing and water usage history as well as set up payment support options and more.
1. If you haven’t registered yet, you’ll need your account number handy. You can find this on your bill.
2. Once you’re in, select 'Billing' in the top menu to access more payment options.
Supporting customers experiencing family and domestic violence.
We have a specialist Customer Care team dedicated to supporting our customers who are vulnerable to or impacted by family violence and its effects. Our trained team members will work with you to provide tailored and flexible support options that best meet your individual situation.
You can contact our Customer Care team directly on 03 9552 3540 (Monday to Friday 8 am – 6 pm) for a confidential chat or email customercare@sew.com.au.
For more ways we can help, please see our Family violence policy.
South East Water Easy English information
We are making South East Water information more accessible, working with information specialists SCOPE to create a series of fact booklets in Easy English.
These booklets help to support our customers, who have many different abilities and communications needs. They provide facts about billing, water efficiency and how we can help. They also help to explain the key services provided by South East Water.