OneBox+® and TankTalk®

 Every Aquarevo home features state-of-the-art technology called OneBox+® and TankTalk® that controls the smart water saving technologies.  

OneBox+® to do it all

A white box on the outside of your house is controlling all of the smart water technologies for your Aquarevo home. This is called OneBox+®.

Your OneBox+® is monitoring and controlling:

  • The pressure sewer system
  • The rainwater tank, including tank levels through TankTalk®
  • Hot water temperatures to make sure it stays at the programmed temperature
  • The rain-to-hot water system and its treatment and filtering functions.

The OneBox+® controller sends real-time pressure sewer level information back to our Network Operations Centre. This allows us to monitor and control flows to the sewer network, so we can fix any issues before you know there’s a problem. 

TankTalk® technology

Your rain-to-hot water tank is really smart. It features TankTalk® wireless technology which receives weather forecasts from the Bureau of Meteorology to find out when it’s going to rain.

Why your rainwater tank sometimes releases water

When the forecast says there’s an 80 per cent chance of 10 millilitres or more of rain, your tank will empty itself to a level equal to one day’s average household usage. This creates room in your tank to capture new rainwater while minimising overflows onto properties or into streets, and reduces the risk of flooding to local waterways by 25 per cent.

 

Experiencing issues?

If you have issues with any of these systems, it’s best to leave them alone and call us immediately.

1800 337 775 - Monday to Friday, 8 am to 5 pm

13 28 12  - Outside of these hours

 

Welcome Pack

Download the pack to understand which features of your home we’ll look after, and which are your responsibility.  

Discover more

There are lots of unique water saving features in your home.

 We're here to help

You can talk to a member of the Aquarevo team to explain the features of your home in more detail.

Frequently Asked Questions

TankTalk® is wireless technology in your rain-to-hot water tank. This technology receives weather forecasts from the Bureau of Meteorology to find out when it’s going to rain.  When the forecast says there’s an 80 per cent chance of 10 millilitres or more of rain, your tank will empty itself to a level equal to one day’s average household usage.

This creates room in your tank to capture new rainwater while minimising overflows onto properties or into streets and reduces the risk of flooding to local waterways by 25 per cent.

A white box on the outside of your house is controlling all of the smart water and energy saving technologies for your Aquarevo home. This is called OneBox+®.

Your Onebox+ is monitoring and controlling:

·       the pressure sewer system. The OneBox+® controller sends real-time pressure sewer level information back to our Network Operations Centre. This allows us to monitor and control flows to the sewer network, so we can fix any issues before you know there’s a problem.

·       the rainwater tank, including tank levels through TankTalk®

·       hot water temperatures to make sure it stays at the programmed temperature

the rain-to-hot water system and its treatment and filtering functions.

The OneBox+® controller monitors wastewater levels within the pressure sewer pod. Once volumes reach a set level, the OneBox+® will activate the pump and transfer the wastewater to the main sewer network and then off to a water recycling plant.

The OneBox+® connected to your pressure sewer system allows us to remotely monitor and control the sewer network and regulate sewer flows to help us provide you with a consistent service.

·       Your internal plumbing

·       Your roof and gutters [KC1] [JS2] that capture rainwater for your rain-to-hot water system

·       The separate hot water system that supplies your kitchen and bathroom basins.

For more information, refer to pages 4 - 7 of the Aquarevo Welcome Pack.

 

These systems are SEWs property and we’ll look after them for 10 years from the date of installation.

·       Rainwater tank.

·       Rain-to-hot water system, which includes the heat pump and the connecting pipework between the rainwater tank and the hot water unit. This supplies non-drinking water for baths and showers and the laundry sink.

·       Rainwater filter and UV treatment unit.

·       Dedicated downpipe and associated fittings in relation to the rainwater catchment.

·       OneBox+® technology for controlling the water and sewerage system.

·       TankTalk® rainwater tank technology that collects forecast data from the Bureau of Meteorology.

·       Pressure sewerage system (pod and pump unit).

These systems are SEWs property and we’ll look after them for 10 years from the date of installation.

Unauthorised modifications or removal of equipment to the system may result in charges to the customer. Find out more about the maintenance schedules in the ‘Maintaining the water saving initiatives in your home’ on page 6 of the Welcome Pack.

It’s best to leave them alone and call us immediately on 1800 337 775 Monday to Friday, 8 am to 5 pm, or on 13 28 12 outside of these hours.

If you have any questions, contact the Aquarevo team on 1800 337 775, or email us at aquarevo@sew.com.au.

Documents

Need to get in touch?

We're here to help.

Contact us via phone

If you have issues with any of the systems we are responsible for, it’s best to leave them alone and call us immediately. 

1800 337 775 Monday to Friday,

8am to 5pm

13 28 12 outside of these hours.

Contact us via email

aquarevo@sew.com.au

Contact us via post

Aquarevo

South East Water
PO Box 2268
Seaford VIC 3198