We’re adding a small digital device called a Multix data logger to some of our larger, analogue (mechanical) water meters. These data loggers track the volume of water flowing through your pipe to help us:
- Understand water use patterns and discover leaks. In the future it will give you the opportunity to find any changes to water usage before you get your bill.
- Understand water usage patterns across different industries and areas.
- Make better, data-based decisions about the allocation of capital works.
Frequently Asked Questions
Data loggers allow us to:
Understand water use patterns and discover leaks and inefficiencies. In the future it will give you the opportunity to detect anomalies before you get your bill.
Understand usage patterns across different industries and areas.
Make better, data-based decisions about the allocation of capital works.
If your meter isn't compatible with the Multix data logger, or you have another data logger connected you’ll be skipped during this installation. Your meter will be considered at a later stage.
No, we will not interrupt your water supply while we attach the datalogger to your meter.
We have clear access to most properties to install the data logger. If we do need you to provide access, we will make contact to set up an appointment at a suitable time.
The data logger has an expected battery life of 10 years. It is a sealed unit, and the battery cannot be recharged or replaced. We expect we’ll replace the data logger and/or parent meter with a digital meter if it becomes available by the time the battery is exhausted.
The data logger will not send you any alarms.
In regards to leaks, we’ll monitor your water usage and may from time to time let you know if we find any changes in your usage patterns.
Each data logger contains a SIM card to transmit the data using ‘Narrow Band Internet of Things’ (NB-IoT) technology. This is a Low-Power Wide-Area Network radio technology standard which can utilise both 4G and 5G networks. The SIM card in each Multix data logger may be linked to either Telstra or Vodafone.
The data logger tracks water usage data.
Data is transferred to our IoT platform daily.
The Multix data logger won’t give you access to view your usage data at present. We’re exploring how we can make this available in the future.
We’ve undertaken a lot of research to ensure the Multix data loggers are safe. They’re certified by the Australian Communications and Media Authority (ACMA) to meet telecommunications requirements. As data loggers are not attached to a house, they don’t have the same proximity as the smart meters that electricity companies use. Data loggers only transmit once per day and in the early hours of the morning.
The Multix data loggers have been manufactured in Australia.
If the reading on the face of the meter doesn’t match your bill, please let us know by calling our contact centre on 03 9552 3401.
A data logger stores up to 10 days of data. In the unlikely event a telco outage lasts longer than 10 days, the most recent 10 days of data will be maintained on the device and will be sent to us once the problem is resolved.