Check meters

What is a check meter and why would I want one?

Some properties have just one water meter to service multiple residences. This is common in older blocks of units or apartments. For this type of property, the usage charges for all residences are split evenly among occupants (regardless of individual usage) because we don’t know how much water each residence is using.

A check meter is an additional meter we can install so that you’ll have visibility of your property’s usage, and you’ll only pay for what you use.

How can I apply for a check meter?

If you live on a property where there are dual occupancies or multiple units serviced by one water meter, you can apply for a check meter for your premises.

You can apply for a check meter through our Property Connect portal.

You’ll need to tell us on the application where you want the check meter to be located. If it will be located behind a gate, fence or restricted access area, we’ll need to install a remote check meter so our meter readers can access the reading remotely.

Do I need permission from my neighbours or Owner’s Corporation?

Yes. After you’ve applied for a check meter, we’ll assess your application and send you a notice of agreement and an owner permission form. Your Owner’s Corporation Secretary or all other property owners will need to sign the form, giving permission for you to get an individual meter.

What if my neighbour(s) that share a meter with me don’t want to get check meters for their properties?

If there are two properties sharing a meter, both properties will need to apply for check meters.

If there are three or more properties sharing a meter, not all properties need to apply for check meters. After we install the check meter, you (the owner) will pay for your individual water usage and the other un-metered occupancies will have the remaining usage split between them.