Meter exchanges
Learn why your meter is being exchanged or replaced, and what the process is.
Here’s everything you need to know about how we’re upgrading you to a digital water meter.
We are rolling out digital water meters across our service area. You’ll receive information a few weeks before your digital meter exchange is scheduled. You don’t need to be home but please make sure the area around your water meter is clear and pets are secured, so we can access it when we arrive. If you need to let us in, you can make an appointment. The exchange is quick and easy. It will take around 10 minutes, and our team will need to turn your water off while they work.
When am I getting a digital meter?
- Digital water meters will be installed as part of a phased roll out across Melbourne’s south east until 2029.
- All properties will receive a digital meter, it doesn’t matter if you’re a homeowner, tenant or a business. There’s no extra cost to you for the meter exchange.
Digital meter rollout
Helping everyone to save water for the future.
Where updragding your meter to a new digital one.
When is it happening?
Meters are being exchanged over the next few years,
Notifying you before we come
We’ll contact you a few weeks before your exchange.
Preparing access to your water meter.
Make sure the area around your meter is clear.
Quick and easy exchange
Your water will be turned off for about 10 minutes and you don’t need to be home.
Great benefits for you.
Get leak alerts and mnage your daily use to save water and money.
Service Stream
Service Stream is our trusted partner and you'll see them out and about exchanging meters for us. Their crews are trained on our digital meter technology and able to help with any questions you might have.
If you have received a meter exchange notification and have any questions, please call Service Stream on 1800 500 801.
You can recognise the Service Stream team by the logo on their uniform and "Meter Services" on their high-vis vest. They also display an ID card.
Related information
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