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New to digital meters
Digital water meters are helping our customers save water and money.
Say hello to digital water meters
We’re excited to be rolling out new digital technology across our service area. With a digital water meter it's easier for you to track water usage, make changes to how much water you use, and save money on bills.
We’ll be installing digital meters across South East Melbourne until 2029.
What is a digital meter?
A digital water meter is similar to the current water meter called an analogue meter at your property. They both measure how much water you use but digital meters record your water use more regularly and help identify leaks, which if fixed quickly, save water and money.
When it comes to managing water usage, we know that every drop counts.
Save money with leak alerts
- Money, like water, is much better saved. With your new digital water meter, you can do both. If your digital meter detects water continuously flowing, there’s a chance it’s a leak. We’ll let you know as soon as this happens, so you can quickly fix the issue.
- Leak notifications also help us build a stronger network, so we can make improvements and reduce major leaks or network issues.. Stopping leaks sooner means conserving our precious drinking water.
- Find out how to check for leaks and get leak alerts.
Crystal Clear data
- With access to daily data, you can better understand your water use and save on bills, by making changes to how much water you use.
- Keep track online by signing into mySouthEastWater.
More personalised services
- Having a digital meter meand we can enhance your experience with us as you can access more regular water usage data and get leak alerts.
Exciting research and trials
- Digital technology across our region means we can run research and trials to develop water saving programs that contribute to a more sustainable future. You may have an opportunity to be involved in these programs once your have a digital meter installed.
Digital meter rollout
- Residential customers
- Business customers
- Plumbers
How and when do I get a digital meter?
- Digital water meters will be installed as part of a phased roll out across South East Melbourne until 2029.
- All properties will receive a digital meter, it doesn’t matter if you’re a homeowner or a tenant. There’s no extra cost to you for the meter exchange.
Find out more about why we’re exchanging meters across our network here
Businesses getting digital meters
Residential properties will be receiving digital water meters first. Some business properties with a standard analogue water meter may receive a digital meter as part of the initial installation program.
We’re adding data loggers to some larger analogue water meters for businesses. We’ll be working on installing digital meters for properties that have larger meters (over 25mm) in the next stage. Keep an eye out for further details on our website.
What's happening with digital water meters?
We’re rolling out digital meters across South East Melbourne over the next five years. Digital water meters help our customers learn more about their water usage, find leaks and save on water bills.
What you need to know about digital meters
Digital meters are installed and activated by South East Water. Plumbers do not install water meters. They are the same size as analogue meters, so they fit in the same locations when they are installed.
Like an analogue meter, they record water usage data but digital meters are more granular and show water use over a 24 hour period. Data is then uploaded directly to South East Water overnight. Customer can access their data through mySouthEastWater.
- Usage is shown in litres (L)
- Bills are calculated in kilolitres (Kl), there are 1,000 litres in a kilolitre
- Usage data is refreshed daily by 9am with the previous days usage
- Digital recycled water meters are purple, the same as analogue recycled meters. They are shown separately on mySouthEastWater
If there are any issues or concerns about a meter, please contact 132 812.
How to help customers identify leaks
Digital meters enable us to send leak alerts to customers quickly, so they can save more water and money. We suggest that customers check for leaks before contacting a plumber. You may need to assist customers in identifying where a leak may be following one of these notifications.
Related information
If this isn’t what you were looking for, see the following links for more information: