Analogue water meters
Help you measure your water use.
On this page
Water meters measure how much water is used at a property.
It’s how we calculate the usage charge on bills.
There’re a few different types of meters in use across our service area and we’re currently rolling out digital meters to everyone. If you haven’t received a digital meter yet, you’ll have what’s called an analogue meter.
Different types of meters
There are different types of analogue water meters to measure how much water you use. Analogue water meters display readings using mechanical dials or a series of rotating dials as the water runs through it and it needs to be read manually. Analogue water meters are read every 3 months.
Click here to find out more on to read your analogue water meter.
How to identify a meter reader:
- Wear a South East Water uniform and carry official photo identification.
- May arrive between 7am and 6pm on weekdays.
- Will never ask to enter your home, they only need access to the meter, usually located near the front boundary of your property.
If the meter reader is unable to access or locate your meter, a meter reading card will be left in your mailbox. This card allows you to submit your own water reading, helping us issue an accurate bill.
By providing your reading promptly, you can avoid estimated bills and ensure your water usage is recorded correctly.
For more information on how to read your meter, click here.
Meter exchanges
Keeping water meters in working order, keeps your water running
Sometimes meters need to be exchanged, this might be because it's broken or damaged, tricky to read, too noisy, or there are issues with accessing it.
We’ll contact you a few weeks before your exchange.
If you need to report a faulty meter, please call our faults and emergencies line on 13 28 12.
What will happen at your property
Exchanging your meter will take approximately 10 minutes to be completed.
- You don’t need to be home but please make sure the area around your meter is clear and pets are secured. So, we can access it when we arrive. If you need to let us in you can make an appointment. The exchange is quick and easy. It will take approximately 10 minutes, and our team will need to turn your water off while they work.
- Make sure your contact details are up to date, so we can send a text reminder a few days before your exchange . You can update your contact details at mySouthEastWater.
Service Stream
Service Stream is our trusted partner and you'll see them out and about exchanging meters for us. Their crews are trained on our digital meter technology and able to help with any questions you might have.
If you have received a meter exchange notification and have any questions, please call Service Stream on 1800 500 801.
You can recognise the Service Stream team by the logo on their uniform and "Meter Services" on their high-vis vest. They also display an ID card.
