Residential prices and charges
Delivering you water and sewerage services around the clock.
From fixing pipes to upgrading ageing water meters and protecting our environment, there’s a lot that goes into delivering clean, safe drinking water and a reliable sewer service for our community.
What your bill pays for
For an average of $2.81* per day, we’re there when you turn on a tap, flush a toilet, wash the dishes, have a shower or make a coffee. We’re also there to remove your wastewater and make sure it’s treated and disposed of safely. Plus all the other things that make your services possible, including:
32%
Water supply services
Buying water from Melbourne Water, sampling it and maintaining it.
26%
Upgrades
Upgrades and building new water and sewer pipes, pumps and treatment plants
20%
Wastewater services
Remove, treat and dispose of wastewater.
22%
Operating costs
24/7 response and repairs, treat and supply recycled water and customer support.
Usage charges for 2024-25
It’s simple. This is how much you pay for what you use.
Based on an average residential bill* if you’re an owner occupier you’ll pay $9.40 more each quarter. If you rent your home, it’s $4.62 more.
*An average bill is based on a residential owner occupier who uses 150,000 litres (150 kilolitres) of water per year.
With changes to our charges, we're still investing in the future to deliver major projects that extend the life and efficiency of the networks that need your services.
2024-25 price per kilolitre |
2023-24 price per kilolitre |
|
| Water usage (water and sewage usage) | ||
| Step 1 (0-440 litres per day) | $3.6156 | $3.4928 |
| Step 2 (over 440 litres per day) | $4.6133 | $4.4566 |
| Water usage (water only) | ||
| Step 1 (0-440 litres per day) | $2.8863 | $2.7883 |
| Step 2 (over 440 litres per day) | $3.6826 | $3.5576 |
| Recycled water usage | ||
| Class A recycled water usage | $2.2881 | $2.2082 |
A few simple changes can save bucketloads.
Here are some tips on how to save water so you’re not using and paying for more than you need.
How much is a kilolitre?
1,000 litres.
In a real world terms, a kilolitre is the equivalent of:
25 5-minute showers
222 flushes of a dual-flush toilet
7 top loader washing cycles
14 front loader washing cycles
83 dishwasher cycles (newer models)
Our 5-year customer commitment
We’ve committed to improving our services to you, while planning for the future. That includes:
- Helping you save money and water
- Safe and reliable services
- More support when you need it
- More choice, a better experience
- Acting now to secure our future.
Other service charges for 2024-25
We collect these on behalf of other government organisations to help support our standard of living here in Victoria.
Parks charge
The parks charge is now a quarterly charge, it goes towards maintaining parks, zoos, gardens and cultural sites, such as the Shrine of Remembrance, which we all enjoy as Victorians. We collect this on behalf of the Department of Energy, Environment and Climate Action (DEECA).
The minimum charge is $21.79 per quarter. and is payable by all property owners. The parks charge is a property based charge which is payable on all properties you own. The charge has been applied to water bills since 1958.
| 2024-25 | 2023-24 | |
|---|---|---|
| Parks charge | ||
| price per quarter | $21.79 | $21.21 |
| price per year | $87.19 | $84.84 |
Want to see what Parks Victoria parks are in our area?
Waterways and drainage charge
We collect this on behalf of Melbourne Water. The charge is invested in a number of areas, to keep our waterways healthy, protecting us from floods and ensuring new land developments don’t increase flood risks or damage the environment as Melbourne’s population grows and our suburbs expand. For more information visit Melbourne Water.
| 2024-25 | 2023-24 | |
|---|---|---|
| Waterways and drainage charge | ||
| minimum charge per quarter | $30.52 | $29.54 |
| minimum charge per per year | $122.08 | $118.16 |
Pricing and charges handbook
A pricing handbook that provides a list of South East Water’s prices and charges that recover the costs of delivering the services our customers value.