Moving in or out?

If you are renting, what you need to do depends on whether you’re moving in or moving out. 
To find out more, choose one of the following options to see the details below:

For new South East Water customers:

The good news is that you don’t have to do anything! Your rental provider or landlord is responsible for setting up your account and will let us know your details..



Once we receive this information, we’ll set up your account and you'll receive your first bill within three months of moving in. Most customers receive their bill by email, (we call this eBilling) so make sure to check your junk mail.

What will I need to pay for?

If you're a renter, in most cases you’ll only be responsible for paying the water usage charge, read more about this charge on our prices and charges page. Your landload is reponsible for paying for everything else. 

Existing customer?

Make sure you tell us you’re moving out at least two business days beforehand. You’ll get a new billing account number at your new address. 

Here are some important things you need to know:

  • Your BPay reference number will change, so double check you’re paying the right account
  • If you have a direct debit, you’ll need to set it up again you can do this at mySouthEastWater
  • Have a concession card? Once Centrelink or Department of Veterans' Affairs have updated your address, you’ll need to add your concession to your new address. You can do that via mySouthEastWater
Tell us you’re moving out 

If you’re moving out of your rental, you’ll need to tell us to close your water account. Your rental provider or landlord won’t do it for you. 

Let us know your moving using this form. 

How much notice do I need to give?

You can let us know up to 30 days in advance, but no less than two business days before you move. This gives us time to arrange a final meter read so you’re not charged for water that’s not yours.

We’ll send your last water bill for this property about 10 days later. 

Is there anything else I need to do?

If you’re moving to a new property in our area, your rental provider or landlord will organise this account to be opened. You'll get a new account number, so will need to set up any direct debit or payment plan arrangements up again. You can do all this via mySouthEastWater.
 
Sign in or register for mySouthEastWater

Related information

If this isn’t what you were looking for, see the following links for more information: