Switch to eBills
Take a pass on paper and switch from paper bills to email bills. You’ll help save a whole lot of paper and trees and you’ll have access to your bills whenever you need.
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Make the switch to eBill
A more convenient and organised way to manage your water bills
Anytime, anywhere
No more waiting for the post. Access your bills from anywhere in the world, anytime you need.
Stay organised
Say goodbye to paper clutter, eBills help you stay organised with all your bills together.
Simplify tax time
Easily download and store your bills digitally, making tax time a breeze.
Protect the environment
Feel good about helping the earth by saving trees from being cut down.
Register for mySouthEastWater
- Set up an account
You’ll need your account number found at the top of your bill. Fill in your details on the form and you’ll receive an email to verify and sign in.
- Click Change billing method
Select email address instead of paper.
- Select the eBill option
Click confirm and your next bill will flow straight to your inbox from billing@sew.com.au.
Sign in to mySouthEastWater
- Sign in to your account
If you’ve forgotten your password, click Forgot your password? and enter your email address to reset it.
- Click Change billing method
Select email address instead of paper.
- Select the eBill option
Click confirm and your next bill will flow straight to your inbox from billing@sew.com.au.
You can switch to email bills through our mySouthEastWater portal or over the phone on 13 18 51.
Online payments with eBills are designed to be user-friendly. Here’s how you can pay your bills easily.
1. Click the ‘Pay now’ button in your online bill email.
2. Select one of the following options:
a. Pay via mySouthEastWater by signing in and clicking ‘’Make a payment’. You can then select from a drop down list which property you would like to make a payment for. The amount owing and your account number will be prefilled.
b. Pay through our secure partner site. You’ll just need to refer to your account number and amount due in your email.
Yes, your privacy and security are our top priorities. eBills are delivered securely to your email, and your account is protected with industry-standard security measures.
Please refer to section 7 of our Privacy Charter for more details on our data security procedures.
If you miss an email, you can access your eBills anytime by logging into your account at my.SouthEastWater.com.au
You can easily create folders in your email to keep your eBills organised. This way, you have all your bills in one place, easily accessible whenever you need them.
You can also view and download past bills by logging into mySouthEastWater. All your eBills are stored securely for easy access.
Yes, you can download and print your eBills anytime if you need a physical copy for your records.
You can view and download past bills by logging into mySouthEastWater. All your eBills are stored securely for easy access.
If your eBills are not appearing in your inbox:
1. Check your spam or junk folder.
2. Ensure that your email address is up to date in our system by logging into mySouthEastWater and clicking ‘My Details’.
3. Reach out to us on 13 18 51 or via live chat and we will resend your latest eBill.
In case of an internet outage, you can:
1. Access your eBills as soon as the connection is restored.
2. Contact our customer support on 13 18 51 for information or to pay your bill.
No, you don’t need to download an app to receive eBills. You can manage your bills via email and our web based mySouthEastWater portal. This ensures easy access without the need for additional apps on your phone.
Yes. You can do this through mySouthEastWater, or by contacting us on 13 18 51 or via email at support@sew.com.au